Manager, Client Delivery (AML Operations) - Krakow, Poland

passcon sp. z o.o.; Kraków; On-site; PLN 148,000 - 177,000; Full time

Benefits offered by this job

Private medical

Remote work options

Group private insurance

MyBenefit Cafeteria + Multisport

Annual discretionary bonus

Employee Assistance Program

GoFLUENT language learning

Job summary

AML RightSource in Kraków is seeking a Manager to lead a team of analysts and subject matter experts, overseeing client projects, ensuring high-quality outcomes, and driving operational excellence onsite.

You will coach, mentor, manage performance, coordinate cross-functional efforts, and maintain strong client relationships while expanding advisory capabilities.

Qualifications

• Bachelor's degree and 4-5 years of AML or related field.
• Fluent in English at B2 level or higher.
• Experience in transaction monitoring and KYC in corporate or investment banking.
• Proven people management and cross-functional project leadership.
• Strong organizational and independent working skills.

Responsibilities

• Lead a team of 30-35 analysts and SMEs.
• Oversee performance, workload planning, and project delivery.
• Coach, mentor, and drive career development.
• Manage client engagements and regulatory compliance.
• Report outcomes to senior leadership and clients.
• Collaborate with internal teams to expand advisory capabilities.
• Contribute to Managed Services strategy with senior leaders.

Skills

People management

AML experience

Transaction monitoring

KYC processing

Project leadership

English (B2+)

Independent & collaborative

Education

Bachelor's degree

4-5 years AML experience

Job description

About the Role

We are seeking a skilled Manager to lead a team of analysts and subject matter experts. This role involves overseeing client projects, ensuring high-quality outcomes, and fostering a collaborative team environment. You’ll serve as a coach and mentor, manage performance, and maintain strong client relationships while driving operational excellence. This position requires work onsite in our office in Krakow.

Key Responsibilities

• Lead and manage a team of 30-35 analysts, quality control specialists, and subject matter experts.
• Oversee team performance, development, and workload planning to ensure successful project delivery.
• Provide coaching, feedback, and support for team members’ growth and career progression.
• Manage client engagements, ensuring compliance with internal policies and regulatory standards.
• Maintain regular communication with clients to strengthen partnerships, report outcomes, and identify service opportunities.
• Monitor team output and quality, identifying areas for process improvement and efficiency.
• Deliver performance and service reports to senior leadership and clients.
• Collaborate with internal teams to expand subject matter expertise and advisory capabilities.
• Contribute to strategic initiatives within the Managed Services practice in partnership with senior leaders.

Required Qualifications

• Bachelor’s degree and 4-5 years of experience in Anti-Money Laundering (AML) or a related field.
• Fluency in English (B2 level or higher).
• Experience in transaction monitoring
• Experience in KYC processing within corporate or investment banking environments.
• Proven people management skills and decision‑making capabilities.
• Ability to lead projects, manage timelines, and coordinate cross‑functional teams.
• Strong organizational skills and ability to work independently and collaboratively.

Preferred Qualifications

• Experience in cryptocurrency
• Professional certification (e.g., CAMS, CKYCA).
• Master’s degree.
• Entrepreneurial mindset with a proactive approach to change and improvement.
• Strong collaboration and communication skills, with the ability to influence and contribute ideas.

Minimum salary: 14,583 PLN gross/month

Additional components of our benefits package:

• Comprehensive private medical healthcare
• Remote work options subject to the type of position or project
• The option to join a group private insurance plan (subject to a fee)
• MyBenefit Cafeteria including Multisport
• Annual discretionary bonus, subject to both company performance and individual contribution
• Employee Assistance Program (EAP)
• Access to goFLUENT language learning platform

AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All the information concerning breaches of law during the recruitment process should be reported at [e-mail]. Upon request, you will be provided with Internal procedure for reporting and following up on breaches of law, adopted by the Company based on the Whistleblower Protection Act.

AML RightSource is the leading expert solutions provider of managed services and advisory, dedicated exclusively to financial crime compliance. As financial crime continues to evolve, we help organizations stay ahead through expert‑led services and deep industry knowledge. Specializing in anti-money laundering, financial crime prevention, and third‑party compliance, we deliver tailored solutions that enhance operational efficiency and reduce business risk. With a global presence and a team of more than 7,000 specialized, trained professionals, AML RightSource partners closely with clients to transform their compliance programs into strategic advantages. Our focused expertise and partnership‑driven approach ensure adaptable, scalable solutions that meet today’s complex regulatory demands. We empower organizations to strengthen compliance, protect their businesses, and confidently navigate an ever‑changing financial crime landscape.