Senior Service Delivery Manager

Kintec Global Recruitment; Województwo mazowieckie; Hybrid; PLN 180,000 - 260,000; Full time

Job summary

Kintec Global Recruitment in Poland is seeking an experienced Delivery Manager to lead delivery performance across a Product Suite within EPC Digital Technology, coordinating agile teams, product owners, and business stakeholders.

You will own governance, budgeting, forecasting, and risk management, ensuring predictable outcomes, transparent decision-making, and continuous improvement across the Delivery Management organisation. Regular Warsaw office presence is required, with travel as needed.

Qualifications

• At least 6 years of delivery, programme, or project management experience.
• Experience delivering across multiple IT products or agile teams.
• Strong governance, risk and financial management capabilities.
• Experience using delivery tools such as Azure DevOps and collaboration tools like Miro and Microsoft 365.

Responsibilities

• Lead delivery across the Product Suite, align goals and progress across multiple teams.
• Drive predictable delivery by tracking outcomes, removing impediments, and enabling data-informed decisions.
• Support Product Suite planning, prioritisation, sequencing, capacity management, and value realisation.
• Provide hands‑on delivery leadership and coaching to individual teams when additional support is required.
• Own Product Suite financial management, including budgeting, forecasting, cost control, resource utilisation, and financial transparency.
• Maintain clear stakeholder communication and contribute to continuous improvement across the Delivery Management organisation.

Skills

Delivery leadership

Stakeholder alignment

Data-informed decisions

Agile delivery

Education

Engineering degree (advantageous)

Tools

Azure DevOps

Miro

Microsoft 365

Job description

Work Style: 40 hours per week, Hybrid (regular Warsaw office presence required), with potential travel

Role Objective

Lead delivery performance across a Product Suite within EPC Digital Technology, covering multiple related products and agile teams. Act as the bridge between product, business stakeholders, and delivery teams to ensure clear priorities, predictable outcomes, and transparent decision-making. Strengthen delivery practices, financial control, and value realisation while contributing to the wider Delivery Management community.

Key Responsibilities

• Lead delivery across the assigned Product Suite, aligning goals, scope, commitments, dependencies, risks, and progress across multiple teams.
• Drive predictable delivery by tracking outcomes, removing impediments, and enabling timely, data-informed decisions.
• Support Product Suite planning, prioritisation, sequencing, capacity management, and value realisation.
• Provide hands‑on delivery leadership and coaching to individual teams when additional support is required.
• Own Product Suite financial management, including budgeting, forecasting, cost control, resource utilisation, and financial transparency.
• Maintain clear stakeholder communication and contribute to continuous improvement across the Delivery Management organisation.

Tasks

• Develop and maintain an integrated view of Product Suite outcomes, milestones, commitments, dependencies, and delivery health.
• Coordinate delivery governance, risk, and dependency management across products, agile teams, and organisational boundaries.
• Facilitate planning, prioritisation, and sequencing discussions, ensuring decisions are documented and understood.
• Prepare transparent delivery reporting, executive summaries, and decision material for product, business, and leadership stakeholders.
• Monitor risks and impediments, coordinate mitigation actions, and escape material issues through appropriate governance routes.
• Manage budgets, forecasts, cost performance, and capacity assumptions, balancing delivery outcomes against resource and budget targets.
• Work closely with Product Owners, Delivery Leads, Delivery Managers, the Head of Delivery, and the Head of Platform.
• Step into a hands‑on Delivery Lead role where teams require additional support to strengthen execution and improve outcomes.
• Use delivery and collaboration tools to maintain visibility, support governance, and enable evidence-based decisions.
• Drive continuous improvement, share good practice, and help build a collaborative and inclusive local Delivery Management community.

Decision Authority / Responsibility

• Take accountability for delivery performance across the assigned Product Suite within agreed governance and delegated authority.
• Recommend and coordinate delivery interventions, sequencing changes, capacity adjustments, and financial trade-offs where required.
• Provide accurate and transparent delivery and financial information to support Product Suite and platform-level decisions.
• Escalate material delivery, dependency, resource, governance, and budget risks to the appropriate stakeholders.

Requirements

• At least 6 years of experience in delivery, programme, or project management, ideally at a senior level within a complex organisation.
• Proven experience driving delivery across complex IT environments, ideally involving multiple products or agile teams.
• Strong experience with programme-, portfolio-, or Product Suite-level financial management, including budgeting, forecasting, and cost control.
• Strong understanding of delivery governance, dependency management, risk handling, capacity planning, and measurable outcome tracking.
• Experience using delivery tooling such as Azure DevOps and collaboration tools including Miro and Microsoft 365.
• Ability to translate business goals into clear delivery plans, priorities, commitments, and measurable outcomes.
• Proven ability to align cross-functional stakeholders and manage expectations across Product Owners, teams, and leadership in multiple locations.
• Strong written and verbal communication skills, including the ability to produce clear executive summaries and delivery reporting.
• Pragmatic, structured, and outcome-driven, with the ability to build trust, coach teams, and work effectively in a dynamic international environment.
• Familiarity with engineering environments or an Engineering degree is advantageous; a recognised facilitation certification is also beneficial.
• Able to work from Poland, maintain a regular collaborative presence in the Warsaw office, undertake project-related travel when required, and complete regular background verification.