Senior SaaS Support Specialist — Enterprise, Remote

airSlate Inc.; Polska; Híbrido; PLN 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working environment

Stock options

Growth opportunities

Health benefits

Family friendly culture

Charitable giving

Open communication

Descripción de la vacante

airSlate is seeking a Senior Technical Support Specialist for SignNow to handle complex enterprise web support cases, collaborate with Sales and CSM, and drive issue resolution.

You will diagnose API and integration issues, document bugs, and communicate clearly with global customers across remote and hybrid work setups.

Join a fast-moving, collaborative team that values growth, flexible work arrangements, and opportunities to influence product direction.

Formación

• 3+ years in B2B SaaS support for enterprise accounts.
• Experience supporting Tier 1/enterprise accounts.
• Strong written and verbal English for client communication.
• Familiarity with APIs and SaaS integrations.
• Ability to lead client calls independently.

Responsabilidades

• Handle complex web support cases for enterprise accounts.
• Lead and participate in client calls with Tier 1 accounts.
• Collaborate with GTM team on escalated enterprise issues.
• Identify bugs and feature requests to engineering and product team.
• Investigate and troubleshoot technical issues related to SignNow web platform, integrations, and workflows.
• Ensure timely follow-up and resolution on all assigned cases within SLA requirements.
• Maintain clear and professional written communication with customers throughout the full case lifecycle.

Conocimientos

B2B SaaS support

Enterprise account handling

APIs & integrations

Intercom CRM

English fluency

Educación

Bachelor's degree or equivalent

Herramientas

Intercom

Descripción del empleo

airSlate is seeking a Senior Technical Support Specialist for SignNow to handle complex enterprise web support cases, collaborate with Sales and CSM, and drive issue resolution.

You will diagnose API and integration issues, document bugs, and communicate clearly with global customers across remote and hybrid work setups.

Join a fast-moving, collaborative team that values growth, flexible work arrangements, and opportunities to influence product direction.