Senior Quality Operations Manager – Central Europe

Jobtailor; Katowice; On-site; PLN 180,000 - 260,000; Full time

Job summary

Jobtailor in Katowice is seeking a Regional Quality Leader to develop and maintain the regional quality governance rhythm, review structures and performance dashboards.

You will consolidate COPQ, NCRs, customer complaints, and audit findings, identify trends, provide fact-based insights, and drive continuous-improvement initiatives with global quality teams and regional stakeholders. The role requires a Bachelor's or Master’s degree and strong analytics; travel is required.

Qualifications

• Bachelor’s or Master’s degree in engineering, quality management, operations management or a related discipline.
• Significant experience in Quality, project execution, operations or engineering within EPC, infrastructure, energy, industrial or similarly complex project environments.
• Demonstrated experience managing quality governance across multiple projects or portfolios.
• Strong understanding of NCR management, COPQ, RCA, auditing and corrective-action systems.
• Basic knowledge of ISO 9001 and quality management systems.
• Strong analytical capability and experience using operational data to drive decisions.
• Ability to influence senior stakeholders and cross-functional teams without relying solely on hierarchical authority.
• Strong communication, facilitation and organizational skills.

Responsibilities

• Develop and maintain the regional Quality operating rhythm, governance model and review structure
• Support establishing standard quality reviews at function, portfolio and project levels
• Maintain alignment between global, business, regional and project quality priorities
• Develop and maintain the regional quality performance dashboard and action-based reporting process
• Consolidate and analyze COPQ, NCRs, customer complaints, audit findings, deviations, concessions and corrective-action performance
• Identify trends, recurring failures and systemic risks across projects and portfolios
• Provide fact-based insights and recommendations to the regional Quality Leader
• Ensure data quality, common KPI definitions and consistent reporting across portfolios
• Develop leading indicators in addition to traditional lagging indicators
• Drive Lessons Learned process implementation and ensure significant lessons are shared with relevant projects, tenders, functions and portfolios
• Establish processes connecting RCA, 8D, Kaizen, Lessons Learned and continuous-improvement activities with the global quality team
• Monitor root-cause quality, countermeasure effectiveness and action sustainability
• Challenge weak problem statements and root-cause analyses and support sustained corrective actions
• Ensure problem-solving ownership remains with responsible business and functional teams through stakeholder influence
• Identify opportunities to simplify and standardize quality processes
• Reduce manual reporting, duplicate reviews and non-value-adding administrative work
• Support digital quality dashboards, workflow tools and data analytics
• Establish standard templates, review criteria and minimum quality requirements
• Work with global quality teams to improve common tools and systems
• Build community and relationships across Project Quality Managers, Equipment Quality Managers, Site Quality teams and leadership teams
• Support competency assessment and development planning for regional quality personnel
• Promote proactive risk management, prevention and accountability
• Demonstrate inclusive leadership and commitment to safety, ethics and compliance

Skills

Quality Governance Management

NCR Management

Data Analytics

Lean Methodology

ISO 9001 Knowledge

Stakeholder Influence

Quality Performance Reporting

Education

Bachelor’s or Master’s degree in engineering, quality management, operations management or a related discipline

Tools

Digital Quality Dashboards

Workflow Tools

Quality Management Systems

Job description

• Develop and maintain the regional Quality operating rhythm, governance model and review structure
• Support establishing standard quality reviews at function, portfolio and project levels
• Maintain alignment between global, business, regional and project quality priorities
• Develop and maintain the regional quality performance dashboard and action-based reporting process
• Consolidate and analyze COPQ, NCRs, customer complaints, audit findings, deviations, concessions and corrective-action performance
• Identify trends, recurring failures and systemic risks across projects and portfolios
• Provide fact-based insights and recommendations to the regional Quality Leader
• Ensure data quality, common KPI definitions and consistent reporting across portfolios
• Develop leading indicators in addition to traditional lagging indicators
• Drive Lessons Learned process implementation and ensure significant lessons are shared with relevant projects, tenders, functions and portfolios
• Establish processes connecting RCA, 8D, Kaizen, Lessons Learned and continuous-improvement activities with the global quality team
• Monitor root-cause quality, countermeasure effectiveness and action sustainability
• Challenge weak problem statements and root-cause analyses and support sustained corrective actions
• Ensure problem-solving ownership remains with responsible business and functional teams through stakeholder influence
• Identify opportunities to simplify and standardize quality processes
• Reduce manual reporting, duplicate reviews and non-value-adding administrative work
• Support digital quality dashboards, workflow tools and data analytics
• Establish standard templates, review criteria and minimum quality requirements
• Work with global quality teams to improve common tools and systems
• Build community and relationships across Project Quality Managers, Equipment Quality Managers, Site Quality teams and leadership teams
• Support competency assessment and development planning for regional quality personnel
• Promote proactive risk management, prevention and accountability
• Demonstrate inclusive leadership and commitment to safety, ethics and compliance

Requirements

• Bachelor’s or Master’s degree in engineering, quality management, operations management or a related discipline
• Significant experience in Quality, project execution, operations or engineering within EPC, infrastructure, energy, industrial or similarly complex project environments
• Demonstrated experience managing quality governance across multiple projects or portfolios
• Strong understanding of NCR management, COPQ, RCA, auditing and corrective-action systems
• Basic knowledge of ISO 9001 and quality management systems
• Strong analytical capability and experience using operational data to drive decisions
• Ability to influence senior stakeholders and cross-functional teams without relying solely on hierarchical authority
• Strong communication, facilitation and organizational skills
• Fluent English
• Ability & willingness to travel
• Lean, quality auditor or recognized RCA qualification
• Experience in high-voltage transmission, grid infrastructure, power generation or major capital projects
• Experience with supplier quality, site quality, construction or commissioning
• Experience managing regional or multi-country operations
• Knowledge of project management and risk-management principles
• Experience implementing digital quality-management or reporting systems

Core Competencies

Demonstrates expertise in Quality Management, including governance, performance analysis, and continuous improvement processes. Proficient in data analytics, stakeholder influence, and implementing digital quality systems within complex project environments.

Highest-signal resume keywords

• Quality Governance Management
• NCR Management
• Data Analytics
• Lean Methodology
• ISO 9001 Knowledge

Hard Skills

• Quality Management
• Root Cause Analysis
• Corrective Action Systems
• Operational Data Analysis
• Project Management Principles
• Risk Management Principles
• Performance Dashboard Development
• Quality Performance Reporting
• Supplier Quality Management
• High-Voltage Transmission Experience

Soft Skills

• Strong Communication Skills
• Facilitation Skills
• Organizational Skills
• Stakeholder Influence
• Inclusive Leadership

Certifications & Qualifications

• Lean Qualification
• Quality Auditor Certification
• Recognized RCA Qualification

Industry Keywords

• EPC
• Infrastructure
• Energy
• Industrial Projects
• Power Generation
• Major Capital Projects
• Construction
• Commissioning

Tools & Technologies

• Digital Quality Dashboards
• Workflow Tools
• Quality Management Systems