Senior Quality Operations Manager

Jobtailor; Katowice; On-site; PLN 180,000 - 240,000; Full time

Job summary

Jobtailor is seeking a Regional Quality Leader to develop and govern the regional quality program across portfolios and projects. You will implement dashboards, standard reviews, and actionable metrics to improve performance and reduce COPQ.

You will lead root-cause analysis, drive continuous improvement, and align regional priorities with global quality standards, while influencing senior stakeholders and ensuring data quality. This role requires travel and fluent English.

Qualifications

• Bachelor’s or Master’s degree in engineering, quality management, operations management, or a related discipline.
• Significant experience in quality governance across multiple projects or portfolios.
• Strong analytical capability and experience using operational data to drive decisions.
• Ability to influence senior stakeholders and cross-functional teams without hierarchical authority.

Responsibilities

• Develop and maintain the regional Quality operating rhythm, governance model and review structure.
• Support establishing standard quality reviews at function, portfolio and project levels.
• Maintain alignment between global, business, regional and project quality priorities.
• Develop regional quality performance dashboard and action-based reporting process.
• Consolidate and analyze COPQ, NCRs, customer complaints, audit findings, deviations and corrective-action performance.
• Identify trends, recurring failures and systemic risks across projects and portfolios.
• Provide fact-based insights and recommendations to the regional Quality Leader.
• Ensure data quality, common KPI definitions and consistent reporting across portfolios.
• Develop leading indicators in addition to traditional lagging indicators.
• Drive root-cause problem solving and build problem-solving capabilities across the region.

Skills

Quality Governance Management

Root-Cause Analysis

Corrective-Action Systems

Data Analytics for Decision-Making

ISO 9001 Knowledge

COPQ Management

Auditing

Lean Methodologies

Digital Quality Management Systems

Project Management Principles

Risk Management Principles

Performance Dashboard Development

Continuous Improvement

Education

Bachelor’s or Master’s degree in engineering/quality management

Tools

Digital Quality Dashboards

Workflow Tools

Data Analytics Tools

Quality Reporting Systems

Job description

• Develop and maintain the regional Quality operating rhythm, governance model and review structure
• Support establishing standard quality reviews at function, portfolio and project levels
• Maintain alignment between global, business, regional and project quality priorities
• Develop and maintain the regional quality performance dashboard and action-based reporting process
• Consolidate and analyze COPQ, NCRs, customer complaints, audit findings, deviations, concessions and corrective-action performance
• Identify trends, recurring failures and systemic risks across projects and portfolios
• Provide fact-based insights and recommendations to the regional Quality Leader
• Ensure data quality, common KPI definitions and consistent reporting across portfolios
• Develop leading indicators in addition to traditional lagging indicators
• Drive root-cause problem solving and build problem-solving capabilities across the region
• Implement the Lessons Learned process and ensure significant lessons are shared with relevant projects, tenders, functions and portfolios
• Connect RCA, 8D, Kaizen, lessons learned, continuous improvement and other structured problem-solving activities with the global quality team
• Monitor root-cause quality, countermeasure effectiveness and action sustainability
• Challenge weak problem statements and root-cause analyses and support sustainable corrective actions
• Identify opportunities to simplify and standardize quality processes
• Reduce manual reporting, duplicate reviews and non-value-adding administrative work
• Support digital quality dashboards, workflow tools and data analytics
• Establish standard templates, review criteria and minimum quality requirements
• Work with global quality teams to improve common tools and systems
• Build relationships across Project Quality Managers, Equipment Quality Managers, Site Quality teams and leadership teams
• Support competency assessment and development planning for regional quality personnel
• Promote proactive risk management, prevention and accountability
• Demonstrate inclusive leadership and commitment to safety, ethics and compliance

Requirements

• Bachelor’s or Master’s degree in engineering, quality management, operations management or a related discipline
• Significant experience in Quality, project execution, operations or engineering within EPC, infrastructure, energy, industrial or similarly complex project environments
• Demonstrated experience managing quality governance across multiple projects or portfolios
• Strong understanding of NCR management, COPQ, RCA, auditing and corrective-action systems
• Basic knowledge of ISO 9001 and quality management systems
• Strong analytical capability and experience using operational data to drive decisions
• Ability to influence senior stakeholders and cross-functional teams without relying solely on hierarchical authority
• Strong communication, facilitation and organizational skills
• Fluent English
• Ability & willingness to travel
• Lean, quality auditor or recognized RCA qualification
• Experience in high-voltage transmission, grid infrastructure, power generation or major capital projects
• Experience with supplier quality, site quality, construction or commissioning
• Experience managing regional or multi-country operations
• Knowledge of project management and risk-management principles
• Experience implementing digital quality-management or reporting systems

Core Competencies

Demonstrates expertise in Quality Management, including governance, performance analysis, and problem-solving methodologies. Proficient in data analytics, stakeholder engagement, and implementing quality systems in complex project environments.

Highest-signal resume keywords

• Quality Governance Management
• Root-Cause Analysis (RCA)
• Corrective-Action Systems
• Data Analytics for Decision-Making
• ISO 9001 Knowledge

ATS Optimization Keywords

Hard Skills

• Quality Management
• NCR Management
• Cost of Poor Quality (COPQ)
• Auditing
• Lean Methodologies
• Digital Quality Management Systems
• Project Management Principles
• Risk Management Principles
• Performance Dashboard Development
• Continuous Improvement

Soft Skills

• Strong Communication Skills
• Facilitation Skills
• Organizational Skills
• Influencing Skills
• Inclusive Leadership

Certifications & Qualifications

• Lean Certification
• Quality Auditor Certification
• Recognized RCA Qualification

Industry Keywords

• EPC
• Infrastructure
• Energy
• Industrial Projects
• High-Voltage Transmission
• Grid Infrastructure
• Power Generation
• Major Capital Projects
• Supplier Quality
• Construction

Tools & Technologies

• Digital Quality Dashboards
• Workflow Tools
• Data Analytics Tools
• Quality Reporting Systems