Senior Product Manager — Platform Experiences

Matrix42 AG; Poland; On-site; PLN 180,000 - 280,000; Full time

Job summary

Matrix42 AG seeks a platform product leader to own the vision, strategy, and roadmap for platform experiences across service management, asset management, and endpoint management. You will drive end-to-end platform capabilities, dashboards, and workflows that span products, systems, and user personas.

The role emphasizes extensibility through APIs and integrations, collaboration with design, and shaping AI-enabled workflows across admins, end users, and developers.

Qualifications

• Candidates with product management experience in enterprise SaaS and platform-level products.
• Experience designing for multiple personas: end users, admins, and developers.
• Strong understanding of configurable platforms, low-code/no-code patterns, and workflow designers.
• Experience with platform extensibility: APIs and integrations.
• Exposure to agentic AI or AI-driven workflow orchestration.
• UX-focused mindset with collaboration with design teams.
• Ability to communicate with C-level, sales, and engineering stakeholders.

Responsibilities

• Own the vision, strategy, and roadmap for Matrix42 platform experiences across products.
• Design platform end-to-end: dashboards, reports, layouts, components, and service desk experiences.
• Shape workflows that span products and compose reusable solutions.
• Drive extensibility via APIs and integrations with partners and customers.
• Shape AI as an active layer in the platform for agentic workflows.

Skills

Product management

Enterprise SaaS

Platform design

Low-code/no-code

APIs & integrations

AI/workflow orchestration

UX collaboration

Stakeholder communication

Tools

Workflow designers

Job description

Your mission

Own the vision, strategy, and roadmap for Matrix42's platform experiences — the foundation that powers every Matrix42 product across Service management, Asset management, Endpoint management, and more. This is a high-ownership role that shapes how admins configure, developers extend, and end users interact with the platform, and how AI agents operate inside it.

Your profile

What you'll do

• Own the platform toolkit end-to-end: dashboards, reports, layouts, components, service desk experiences, and the workflow designer that powers connected workflows across products
• Sharpen the connected workflows concept — how workflows span multiple products, systems, and personas, and how they compose into reusable, packaged solutions
• Drive the extensibility model: APIs, integrations, and how partners and customers extend the platform to fit their environment
• Shape AI as an active layer in the platform — agentic workflows that configure, orchestrate, and reason across the environment, not just assist users at the edges
• Serve three distinct personas well:
  • End users consuming self-service experiences and interacting with services
  • Admins and configurators building workflows, dashboards, and services without specialist support
  • Developers and builders extending the platform through APIs, integrations, and custom logic
• Enable the platform to power all Matrix42 product lines with a coherent, opinionated experience
• Partner with product experience, engineering, and adjacent product teams that consume the platform
• Define success metrics around adoption, configurability, time-to-value, and platform stickiness across all persona layers
• Engage directly with enterprise customers, partners, and internal stakeholders to shape the roadmap

What we're looking for

• Product management experience in enterprise SaaS, ideally on a platform or horizontal capability team
• Track record designing for multiple personas — end user, admin, and developer — as distinct users with distinct needs
• Strong understanding of configurable platforms, low-code/no-code patterns, workflow designers, and component-based product design
• Experience with platform extensibility: APIs, integrations, and third-party ecosystems
• Practical exposure to agentic AI or AI-driven workflow orchestration — how AI agents can operate inside a platform, not just alongside it
• UX-oriented mindset with a track record of close collaboration with design
• Ability to communicate across C-level, sales, and engineering stakeholders
• Comfort balancing needs of multiple internal product teams and external customers

Why us?

By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers’ everyday tasks. Join our diverse team of 600 professionals spread across Europe.

Our Benefits

We could start by mentioning the fundamentals – 30 vacation days, flexible self-managed working hours, and a hybrid setup that supports remote work. But what truly sets this role apart is the opportunity to be part of a distinct European growth journey – shaping the European choice in Service Management that is a trusted and loved player in the market, while contributing to a company that is scaling with clear purpose, ambition, and customer focus.

If you have any questions, please do not hesitate to contact Yuliia Borodatova.

We would like to inform you that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.

We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender, gender identity, age, disability, ethnic origin, religion or belief, or sexual orientation.