Senior Product Manager — AI-Powered Banking CX & Automation

Tooploox; Polska; On-site; PLN 180,000 - 260,000; Full time

Job summary

Tooploox seeks a Senior Product Manager to lead the vision and execution of AI-powered customer service solutions for a banking client. You will own the strategy, roadmap and cross-functional delivery, translating complex designs into actionable backlogs for engineering teams.

You will validate ideas through experiments, coordinate with stakeholders, and stay ahead of AI/LLM developments to ensure scalable, high-impact products.

Qualifications

• Senior Product Manager with leadership and strategic thinking to build AI-powered products and services.
• Experience translating high-level design into actionable backlogs for engineering teams.
• Ability to map processes, define requirements and acceptance criteria for quality delivery.

Responsibilities

• Define end-to-end product vision and execution for AI-powered customer service solutions in banking.
• Translate solution designs into clear, buildable backlogs for engineering teams.
• Review scope and estimates to ensure realistic roadmaps for delivery.
• Document requirements and acceptance criteria; define UAT scenarios.
• Build trustful stakeholder relationships and cross-team communication.
• Identify opportunities and advise clients on potential directions.

Skills

Product management

AI/ML familiarity

Stakeholder management

Strategic thinking

Roadmapping

Job description

Tooploox seeks a Senior Product Manager to lead the vision and execution of AI-powered customer service solutions for a banking client. You will own the strategy, roadmap and cross-functional delivery, translating complex designs into actionable backlogs for engineering teams.

You will validate ideas through experiments, coordinate with stakeholders, and stay ahead of AI/LLM developments to ensure scalable, high-impact products.