Senior Payments Operations Lead

Softswiss; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Free English lessons

Language courses

Paid time off

Maternity leave

Referral rewards

Upskilling workshops

Conferences access

Job summary

SOFTSWISS is hiring a Treasury Operational Lead to join our Finance Team. You will lead daily payment operations, drive efficiency through automation, and ensure high reliability of payment flows across multiple entities.

You will manage KPIs, coordinate with banks and providers, and implement controls to support business continuity while mentoring the team and improving processes for scale. Fluent English and Russian are preferred for global collaboration.

Qualifications

• Proven experience leading a payments operations, treasury operations, financial operations, or similar team
• Strong understanding of payment operations, banking processes, and operational risk management
• Experience managing operational KPIs, reporting, and service quality standards
• Strong organizational and stakeholder management skills
• Ability to make decisions, prioritize effectively, and manage multiple operational streams simultaneously
• Hands-on approach with a strong sense of ownership and accountability
• Hands-on experience with reconciliations, operational controls, and payment discrepancy investigations
• Advanced Excel skills and experience working with accounting systems (1C or similar) and reporting tools such as Tableau
• Strong operational mindset with the ability to balance people management and hands-on execution
• Fluent in English and Russian languages

Responsibilities

• Lead the day-to-day operations of the Payments team and act as the primary point of contact for operational matters
• Monitor payment flows and ensure timely and accurate execution of payments, including high-priority and critical transactions
• Oversee operational performance, SLA compliance, and payment processing quality across the function
• Manage workload distribution, prioritization, and operational coordination within the team
• Analyze payment routes and support the selection of the most efficient payment solutions and legal entities for transaction execution
• Own operational reporting, including payment volumes, processing quality, error rates, and team performance metrics
• Coordinate with banks, payment providers, and internal stakeholders to resolve operational issues and ensure business continuity
• Lead incident management activities, including escalation handling, root cause analysis, and implementation of corrective actions
• Maintain operational documentation, knowledge bases, and onboarding processes for the team
• Ensure team readiness through cross-training, succession planning, and operational coverage management
• Perform regular reconciliations across payment systems, accounting records, and merchant reports to ensure operational accuracy and data consistency
• Drive process improvements through automation, workflow optimization, and maintenance of operational documentation and knowledge bases
• Work hands-on with operational systems and reporting tools to monitor performance, investigate discrepancies, and resolve operational issues

Skills

Payments operations

Treasury operations

Operational risk management

KPI reporting

Stakeholder management

Excel (Advanced)

Tableau

1C or similar

English

Russian

Tools

Tableau

1C

Job description

SOFTSWISS is hiring a Treasury Operational Lead to join our Finance Team. You will lead daily payment operations, drive efficiency through automation, and ensure high reliability of payment flows across multiple entities.

You will manage KPIs, coordinate with banks and providers, and implement controls to support business continuity while mentoring the team and improving processes for scale. Fluent English and Russian are preferred for global collaboration.