Senior Manager, Global Customer Service & Ops

Alcon; Warszawa; On-site; PLN 360,000 - 480,000; Full time

Benefits offered by this job

Private medical care

Group insurance

Lunch card

Car

Pension plan

Multisport/cultural card

Alcon products

Job summary

Alcon in Warsaw, Poland is seeking a Sr. Manager, Customer Service to lead the AGS Customer Operations for Surgical and Vision Care, on site in Warsaw.

You will drive operational excellence, design organizational structures, and centralize processes to improve end-to-end service. You'll coach managers, manage cross-border stakeholders, and ensure SLA compliance while delivering customer-centric transformation.

Qualifications

• Extensive experience leading teams in a global environment.
• Proven ability to lead business transformations, service transitions, and operational excellence initiatives.
• Strong stakeholder management and change leadership skills.
• Fluent English required.

Responsibilities

• Lead AGS CO processes and drive operational efficiency and centralization.
• Develop and coach direct reports and build high-performing teams.
• Ensure service levels and KPIs are met, driving corrective actions as needed.
• Collaborate with cross-functional teams (BUs, Finance, AGS, and Ops) to achieve targets.

Skills

Extensive experience leading teams

People leadership

Transformations leadership

Continuous Improvement mindset

Stakeholder management

Fluent English

Job description

Alcon in Warsaw, Poland is seeking a Sr. Manager, Customer Service to lead the AGS Customer Operations for Surgical and Vision Care, on site in Warsaw.

You will drive operational excellence, design organizational structures, and centralize processes to improve end-to-end service. You'll coach managers, manage cross-border stakeholders, and ensure SLA compliance while delivering customer-centric transformation.