Senior Knowledge Management Associate

Simon‑Kucher; Warszawa; Hybrid; PLN 112,000 - 123,000; Full time

Benefits offered by this job

Remote work allowance

Flexible working hours

Job summary

Simon-Kucher’s Knowledge Management team seeks a product owner to drive the central collaboration platform for knowledge exchange on a global scale. You will oversee the roadmap, interact with IT and platform vendors, and ensure usability improvements across search and navigation.

You will help implement AI workflows, govern content with KPI dashboards, and train users while maintaining strong English communication and a hands-on, collaborative approach.

Qualifications

• Bachelor's degree in business administration, business informatics or knowledge management.
• Experience setting up or developing knowledge management structures internationally is an advantage.
• Strong interest in knowledge management process implementation.

Responsibilities

• Own the central collaboration platform as product owner.
• Collaborate with IT service owner and platform vendor.
• Own platform roadmap, requirements, and stakeholder management; continuous improvement of search, navigation, and usability.
• Support KM users with navigation and functionality; train users.
• Identify and prioritize AI and automation use cases.
• Configure and scale agentic AI workflows with Data & AI team support.
• Evaluate solutions such as KM chatbot from experiments to deployment.
• Contribute to AI governance and KPI dashboards for knowledge governance.

Skills

Knowledge management

Analytical thinking

Project management

Team collaboration

English proficiency

Education

Bachelor's degree or higher in business/knowledge management

Tools

SharePoint

Microsoft Teams

Power Platform

ChatGPT

Azure AI

HTML5

CSS

JSON

Job description

Simon-Kucher’sKnowledge Management is the hub for the business to use all our internalknowledge for project execution and business development and is beingconstantly further developed for better user experience. The KnowledgeManagement is mainly responsible to implement KM – Tools and processes globallyto build a strong knowledge capturing infrastructure as base for AI groundedsearch.

As our new KMenabler, you will pay a crucial role in supporting the team’s efforts tosupport our business and introduce new functionalities.

Apply and supportgrowth as a member of ourglobal KM team!

The salary for this position ranges from PLN 10,000 to PLN 11,000, depending on the candidate’s relevant experience, skill set, level of expertise and overall fit for the role. Additional factors such as industry background, technical competencies and interview performance may also influence the final offer. The compensation package at Simon-Kucher CBS consists of a gross base salary, a monthly remote work allowance and an annual bonus. The bonus is paid in December and is based on the results of a 360-degree performance evaluation.

What makes us special:

• Become part of a unique entrepreneurial team. Think independently, use your initiative, and take some risks. Entrepreneurship is a powerful force that drives the growth not only of our firm but our clients and people.
• Unlock the power of opportunity. Advance your career in a thriving company that creates positive impact. We invest in your professional development every step of the way.
• Enjoy balance and flexible working. Be empowered to do your best work – whether it’s remotely or in the office.
• Work in a values-driven culture. At Simon-Kucher, our vision is to become the world's leading growth specialist. Our values guide the way we do business and communicate our distinctiveness. They sum up what we stand for, influence our culture, and drive how and why we do things.

How you will create an impact:

• You support the central collaboration platform for knowledge exchange as product owner
• In this role, you collaborate closely with the IT service owner and are the key contact for the platform vendor
• Your responsibilities include ownership of the platform roadmap, requirements and stakeholder management and continuous improvement across search, navigation and usability
• You support our users with general KM navigation and functionality and train users.
• You identify and prioritize AI and automation use cases
• With support from the Data & AI team, you configure and scale agentic AI workflows
• You support in the evaluation of solutions such as the KM chatbot from experimentation through adaption
• You support AI governance and provide the right indicators to enable content and process governance by creating and maintaining KPI dashboards for the department[KS1][ER2]
• You keep up to date with industry knowledge of relevant technologies and implement industry and security best practices when deploying solutions.
• You take responsibility for understanding and upholding knowledge management principles and processes.

Your profile:

• Bachelor's degree in business administration, business informatics or knowledge management, any current industry certifications are a plus.
• Practical experience in the field of knowledge management, experience in setting up and/or further developing knowledge management structures on an international basis is an advantage.
• You have a keen interest in the entire knowledge management process, including its implementation.
• Analytical thinking and the ability to quickly get to grips with new topics and tasks suit you. You have a core understanding and interest in consulting project work.
• You are enthusiastic about developing new processes to improve the daily work of the business and therefore you are open to learn new technologies and tools.
• In-depth knowledge of SharePoint, Microsoft Teams and other the Microsoft 365 environment is required.
• Knowledge of technologies such as the Power Platform (especially Power Automate), ChatGPT, Azure AI and the creation of technical documentation is an advantage.
• Experience with the development and governance of agentic AI tools in knowledge management is a plus
• Basic web development skills such as HTML5, CSS and JSON complete your profile – but a not a must.
• You have good written and verbal communication skills in business English.
• You have a strong team spirit, show initiative, and like to take responsibility.
• Your way of working is well-structured, and you have a reliable self- and time management.
• As a strong plus, you bring a hands-on mentality and are a communicative and engaged team player.

Please remember to submit your application in English. Other applications will not be considered. The candidate should have an EU work permit, we do not offer visa for this position.

About Simon-Kucher

Simon-Kucher is a global consultancy with more than 2,200 employees in 30+ countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. As a trusted commercial advisor, we combine deep consulting expertise, growth specialization, and technology to scale impact. We optimize every lever of commercial strategy – product, pricing, innovation, marketing, sales, and digital – based on deep insights into what customers value and are willing to pay for. With over 40 years of experience in monetization, we are regarded as the world’s leading commercial growth and pricing specialist. simon-kucher.com
We believe in building a culture that embraces diversity, equity, and inclusion, creatingan environment in which our people feel valued, are able to be themselves and feeltheir contribution matters. If we get that right, remarkable things will happen; peoplewill grow faster, innovate, feel valued, and create better outcomes for everyone – ourpeople, our clients and, of course, our business.