Global IT Service Desk & Field Services Lead (Hybrid Krakow)

Galderma Pharma S.A; Kraków; Hybrid; PLN 90,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation package with bonus structure

Hybrid work culture

Personalized career path feedback loops

Job summary

A leading dermatology company is seeking a Senior Manager for their Global Service Desk & Field Services in Krakow. This role involves leading teams that provide IT support to employees, overseeing service desk operations, and managing relationships with external providers. Key responsibilities include continuous improvement of IT processes and delivering high-quality support. Ideal candidates have a strong background in IT Service Management, leadership experience, and fluency in English.

Qualifications

• Proven experience in a senior leadership role managing Global Service Desk and/or Field Services operations.
• Strong expertise in IT Service Management and ITIL frameworks.
• Exceptional analytical and decision-making abilities, complemented by strong written and verbal communication skills.

Responsibilities

• Lead and develop the Global Service Desk and Field Services teams to deliver high-quality IT support.
• Oversee day-to-day operations of the global service desk.
• Manage global field services, including onsite IT support and device management.

Skills

IT Service Management

Leadership

Analytical skills

Vendor governance

Fluent English

Education

Bachelor’s or Master’s degree in IT, Computer Science, Engineering, or a related field

Job description

A leading dermatology company is seeking a Senior Manager for their Global Service Desk & Field Services in Krakow. This role involves leading teams that provide IT support to employees, overseeing service desk operations, and managing relationships with external providers. Key responsibilities include continuous improvement of IT processes and delivering high-quality support. Ideal candidates have a strong background in IT Service Management, leadership experience, and fluency in English.