Senior Invoicing Specialist

PerkinElmer; Poland; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private healthcare including dental

Life and long-term disability

MyBenefit Cafeteria

Multisport Card

Home Office allowance

Tuition reimbursement

Referral awards

Internal career development

Birthday off and extra vacation

Job summary

PerkinElmer is seeking a Senior Invoicing Specialist in Poland (Hybrid) to manage digital transactions globally. You will own end-to-end invoicing, from order creation through successful invoicing, while collaborating with Credit & Collections and Customer Care teams.

The role requires a Bachelor’s degree in a finance-related field and 2+ years in digital payment systems or financial operations. Strong communication, analytical skills, and a customer-focused mindset are essential.

Qualifications

• Bachelor’s degree in finance, business administration, computer science, or a related discipline.
• 2+ years in digital payment systems, transaction processing, or financial operations preferred.

Responsibilities

• Manage orders flowing through digital platforms from submission to invoicing.
• Serve as customer-facing case owner end-to-end.
• Support PO/invoicing setup during order creation with care to regulatory requirements.
• Monitor invoice submission to customers and ensure timely execution.
• Troubleshoot digital channel order fulfillment and vendor platforms.
• Assist onboarding of selected customers and gather information across departments.
• Address customer complaints and track cases to resolution (e.g., Salesforce).
• Perform root cause analysis to reduce delays and improve processes.
• Handle failed or blocked transactions to achieve resolution.
• Assist system upgrades and integration with new platforms; support process improvements.
• Escalation contact and support junior team members as needed.

Skills

Communication skills

Analytical thinking

Problem solving

Team player

Digital payments

Customer focus

Education

Bachelor’s degree in finance or related

Tools

Salesforce

Job description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Senior Invoicing Specialist

Location(s)
Poland - Hybrid

Job Description

A Senior Invoicing Specialist is responsible for managing and optimizing digital transactions on a global scale. Their purpose involves ensuring secure, efficient, and seamless digital payment processes across different regions and platforms. They might work on improving user experiences, reducing transaction friction or fraud, and implementing new technologies to enhance digital financial operations worldwide.

Main Responsibilities:

• Manage orders flowing through digital buying platforms (eg, Coupa, Ariba, webshop, etc) from Customer Care Staff submission through invoicing, using available tools & reports, in collaboration with Credit & Collections and Customer Care agents.
• Serve as customer-facing case owner from end-to-end.
• Support PO/invoicing, ensuring appropriate set-up during order creation, collaborating with Customer Care order entry agents.
• Monitor and support invoice submission to customer (eg, upload invoices to customer platforms), collaborating with Credit & Collections and Customer Care agents, ensuring successful timely execution, following local statutory regulations.
• Monitor and support digital channel order fulfillment in timely manner, troubleshooting where needed (eg, connection is lost, invoice not received)
• Support onboarding for selected customers (eg. Invitation sending by emails, gathering information from different departments, etc..)
• Address customer complaints, leveraging tools for tracking through resolution (eg, salesforce case mgmt.)
• Perform root cause analysis of ongoing points of failure, proactively updating processes/ platform to reduce further delays.
• Manage failed/ blocked/ or rejected transactions (eg, PO or Invoice) to successful resolution.
• Support, when needed, system upgrades, integration with new platforms, or process improvement projects.
• Being the point of contact in case of escalation and/or urgent questions from other departments.
• Supporting junior team-members in case of need.

Basic Qualifications:

• Bachelor’s degree in a relevant field such as finance, business administration, computer science, or a related discipline.
• Previous experience in digital payment systems, transaction processing, system integrations or financial operation – 2 years of experience minimum preferred.

Preferred Qualifications:

• Experience in roles related to payment processing, fraud detection, or e-commerce.
• Proficiency in utilizing payment gateways, financial software, and digital payment platforms. Familiarity with programming languages, databases, and APIs can also be beneficial for troubleshooting and system integration.
• Understanding of global payment regulations, compliance standards, and data privacy laws
• Ability to analyze transaction data, detect anomalies, and identify potential issues or trends in digital transactions is essential for optimizing processes and reducing fraud.
• Strong communication skills are necessary to collaborate with cross-functional teams, external partners, and customers to resolve payment-related inquiries and issues effectively.
• Adept at identifying and solving problems related to transaction processing, security, and user experience.
• Open to learning about new technologies and staying updated on industry trends
• Attention to detail, accuracy, and preserving customer relationships.

Critical Skills:

• Strong written and verbal communication skills
• General knowledge of applied, food, services, and/or pharmaceutical businesses is a plus.
• Strong team player, able to work across boundaries.
• Analytical mindset and problem solving

What we offer

• Private healthcare including dental care
• Life and long-term disability insurance,
• MyBenefit Cafeteria system,
• Multisport Card,
• Social Fund Subsidies,
• Home Office allowance,
• Tuition reimbursement,
• Referral awards,
• Internal career development opportunities in multiple business areas,
• Day off to celebrate your birthday, and up to 3 additional days of vacation by length of service in the company.