Senior Service Desk Analyst (Spanish) - Growth & Flexible Hours

Capgemini Polska Sp. z o.o.; Lublin; On-site; PLN 127,659 - 170,212; Full time

Benefits offered by this job

Private medical care

Private life insurance

Referral bonuses

Access to audiobooks

Flexible working hours

Job summary

A global consulting and technology firm is seeking a Senior Service Desk Analyst proficient in Spanish to manage service requests and provide user support. Ideal candidates will have at least 2 years of help desk experience, strong communication skills, and the ability to work within a fast-paced team environment. The role is based in Lublin, Poland and offers various development opportunities and benefits.

Qualifications

• 2+ years of help desk experience assisting users with technical issues.
• Ability to articulate clearly in Spanish.
• Strong knowledge in software troubleshooting and ITSM processes.

Responsibilities

• Manage service incidents and requests to resolution.
• Provide support to users, prioritize and document help requests.
• Collaborate with IT Operations Management teams.

Skills

Help desk support experience

Spanish communication

ITSM processes knowledge

O365 knowledge

Networking and troubleshooting skills

Tools

ServiceNow

Active Directory

TeamViewer

Citrix

Job description

A global consulting and technology firm is seeking a Senior Service Desk Analyst proficient in Spanish to manage service requests and provide user support. Ideal candidates will have at least 2 years of help desk experience, strong communication skills, and the ability to work within a fast-paced team environment. The role is based in Lublin, Poland and offers various development opportunities and benefits.