Senior French-Speaking Customer Support Specialist

PPG; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Flexible Fridays

Job summary

PPG in Wrocław is seeking a Senior Customer Service Specialist (French-speaking) to be the first point of contact for our French customers, delivering exceptional support and ensuring a positive experience. You will handle orders, communicate via phone and email, use ERP tools, coordinate with stakeholders, and ensure compliance while building lasting relationships in a hybrid work environment.

Join a global leader committed to customer success with in-person work Monday through Thursday and

Qualifications

• Secondary education or higher with 2+ years in Order Management or Customer Service.
• Fluency in French and English.
• Familiarity with MS Office.
• Strong communication and teamwork.
• Conscientiousness and problem solving.

Responsibilities

• Communicating with customers through phone and e-mail.
• Make use of shared mailbox for business communication and categorize and archive messages in line with guidelines.
• Process orders in time and respond promptly to customer requirements.
• Monitor orders using ERP and coordinate with stakeholders and customers as necessary.
• Assure export compliance check is performed when creating delivery address or new partner.
• Take action and offer solutions to inquiries and complaints in line with authority; follow up to ensure resolution.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Follow customer service guidelines, PPG policies and legal requirements.
• Maintain a positive, empathetic and professional attitude toward internal and external customers at all times.
• Prepare input for the daily team huddle: priorities for today and hurdles.
• Provide KPI and team results feedback during meetings.

Skills

French

English

MS Office

Communication

Teamwork

Problem solving

Attention to detail

Education

Secondary education or higher

Tools

ERP

Job description

PPG in Wrocław is seeking a Senior Customer Service Specialist (French-speaking) to be the first point of contact for our French customers, delivering exceptional support and ensuring a positive experience. You will handle orders, communicate via phone and email, use ERP tools, coordinate with stakeholders, and ensure compliance while building lasting relationships in a hybrid work environment.

Join a global leader committed to customer success with in-person work Monday through Thursday and