Italian-Speaking Digital Customer Specialist

PPG; Wrocław; Hybrid; PLN 60,000 - 85,000; Full time

Benefits offered by this job

Pet-friendly office

Multisport card

Private medical care

Lunch card

Annual bonus

Holiday Allowance

Product discounts

Job summary

PPG Global Business Services in Wrocław is seeking a Digital Customer Service Specialist to deliver high-quality support across digital channels. You will handle complex Level 1–2 cases, coach junior colleagues, and help develop the Customer Service function.

The role combines advanced customer service, digital channel expertise, and cross-team collaboration. In-person work is Monday–Thursday with Flexible Fridays, in Wrocław.

Qualifications

• Minimum 2 years of relevant experience in customer service.
• Fluency in English and Italian.
• Experience handling complex or escalated cases.
• Experience supporting or coaching others is a strong advantage.

Responsibilities

• Handle customer inquiries across digital channels (email, phone, chat, messaging, social media).
• Deliver professional, accurate, customer-focused support to ensure high-quality service.
• Act as a subject-matter expert for digital tools (CRM, ticketing systems, chat platforms).
• Support optimization of digital service workflows and channels.

Skills

English

Italian

MS Office

CRM

Ticketing tools

Chat platforms

Education

Secondary education

Tools

CRM systems

Ticketing systems

Chat platforms

Job description

PPG Global Business Services in Wrocław is seeking a Digital Customer Service Specialist to deliver high-quality support across digital channels. You will handle complex Level 1–2 cases, coach junior colleagues, and help develop the Customer Service function.

The role combines advanced customer service, digital channel expertise, and cross-team collaboration. In-person work is Monday–Thursday with Flexible Fridays, in Wrocław.