Senior FinTech Support Engineer (Open Banking, Remote)

Social Discovery Group; Poland; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Remote opportunity

Vacation days

Wellness days

Referral bonus

Training reimbursement

Health benefits

Workspace stipend

Gratitude program

Job summary

Social Discovery Group is seeking a Senior Technical Support Specialist to join Noda, a fast-growing open banking payment platform operating across Europe. You will resolve complex technical issues, own critical situations, and influence the quality and stability of payment operations.

You will work closely with merchants and internal engineering teams, scale processes, and become a key expert in the support team. Strong problem-solving and mentoring skills are essential for this role.

Qualifications

• 4+ years of experience in Technical Support, Integration Support, or Payment Support.
• Experience working with FinTech, payment systems, PSPs, or open banking products.
• Strong understanding of HTTP, APIs, client-server architecture, and payment flows.
• Hands‑on experience with logs and monitoring tools (Kibana or similar).
• Understanding of incident management processes, SLA/SLO principles, and production support environments.
• Experience working with SQL/NoSQL databases.
• Strong analytical and troubleshooting skills.
• Excellent communication skills and ability to build trusted relationships with merchants and internal stakeholders.
• Experience mentoring or supporting junior team members.
• Fluent Russian and English level B2 or higher.

Responsibilities

• Support merchants during integration with Noda’s payment solutions.
• Investigate complex technical and payment-related issues using logs, monitoring tools, and internal systems.
• Diagnose incidents, identify root causes, and coordinate resolutions with internal teams.
• Ensure smooth and stable operation of payment flows and integrations.
• Collaborate closely with Payments, Automation, SRE, Account Management, and Product teams.
• Improve and maintain technical documentation, integration guides, and internal knowledge base.
• Participate in integration testing and quality control processes.
• Mentor junior team members and help improve support standards across the team.

Skills

Technical Support

API knowledge

HTTP

Kibana

SQL/NoSQL

English (B2+)

Russian (Fluent)

Tools

Kibana

Job description

Social Discovery Group is seeking a Senior Technical Support Specialist to join Noda, a fast-growing open banking payment platform operating across Europe. You will resolve complex technical issues, own critical situations, and influence the quality and stability of payment operations.

You will work closely with merchants and internal engineering teams, scale processes, and become a key expert in the support team. Strong problem-solving and mentoring skills are essential for this role.