Senior Technical Support Specialist

Noda; Warszawa; On-site; PLN 150,000 - 210,000; Full time

Benefits offered by this job

Learning & development

Team events

Tech equipment provided

Non-toxic environment

Job summary

Noda is building seamless Open Banking solutions that make payments smarter, faster and safer. We’re looking for a Senior Technical Support Specialist to join our team and help drive fintech innovation.

You will support clients during integration, perform quality checks, maintain integration docs and collaborate with Product, Payments, SRE and other teams. Ideal candidates have 4+ years in tech support, strong HTTP knowledge, experience with SQL/NoSQL and payments products, plus English and

Qualifications

• 4+ years of experience in technical support.
• Strong understanding of HTTP and client-server architecture.
• Ability to investigate complex issues using logs and monitoring tools.
• Experience with SQL/NoSQL databases.
• Experience working with FinTech/payments products.
• Hands-on experience supporting payment systems, payment integrations, or financial products.
• Understanding of SLA/SLO concepts and incident management practices.
• Experience mentoring junior/middle support engineers or leading knowledge-sharing initiatives.
• Knowledge of Postman, Kibana, Azure and/or Microsoft .NET.
• Fluent Russian and English at B2 level or higher.

Responsibilities

• Support for clients during integration with our functionality.
• Quality control of integrations, including testing.
• Maintaining and improving the integration FAQ.
• Supporting system operation and stability.
• Assisting in the development of integration documentation.
• Day-to-day collaboration with internal teams across cross-team cases and investigations.
• Mentoring team members and sharing knowledge.

Skills

Technical support experience

HTTP

Logs analysis

SQL/NoSQL

FinTech payments

Payments integrations

SLA/SLO

Mentoring

Postman

Kibana

Azure

.NET

Russian

English

Tools

Postman

Kibana

Azure

Microsoft .NET

Job description

Hey there, future changemaker!

At Noda we’re building seamless Open Banking solutions that make payments

Hey there, future changemaker!

At Noda we’re building seamless Open Banking solutions that make payments smarter, faster, and safer. We’re now looking for a Senior Technical Support Specialist to join our team and help drive the next wave of fintech innovation.

What is Noda?

Noda is reshaping online payments, allowing seamless transactions from customers to merchants' bank accounts. Now we’re looking for a talented Senior Technical Support Specialist to be part of our dynamic team.

Your Mission

• Support for clients (companies) during integration with our functionality;
• Quality control of integrations, including testing;
• Maintaining and improving the integration FAQ;
• Supporting system operation and stability;
• Assisting in the development of integration documentation;
• Day-to-day collaboration with internal teams (Account Management, Payments, Automation, SRE) — both on routine cases requiring cross-team involvement and on complex investigations;
• Mentoring team members, sharing knowledge and best practices within the support team.

Your skills and experience:

• 4+ years of experience in technical support;
• Strong understanding of HTTP and client-server architecture;
• Ability to investigate complex issues using logs and monitoring tools;
• Experience with SQL/NoSQL databases;
• Experience working with FinTech/payment products;
• Hands-on experience supporting payment systems, payment integrations, or financial products (understanding of payment flows, reconciliation, PSPs/acquirers is a big plus);
• Understanding of SLA/SLO concepts and incident management practices;
• Experience mentoring junior/middle support engineers or leading knowledge-sharing initiatives;
• Knowledge of Postman, Kibana, Azure and/or Microsoft .NET;
• Fluent Russian;
• English at B2 level or higher.

What do we offer?

• Employee Learning and Development. Professional growth. We encourage our employees to constantly develop and grow within their field of expertise by covering the training and education fees.
• Team buildings. Doesn’t matter where you work from - we’ll find a way to get the Team together. Take a part in a range of online and offline activities, as dinners, hikes, bike/cart ridings, karaoke nights, boat-trips, etc.
• Tech. We provide or compensate all necessary hardware.
• Non-toxic environment. We love what we do, we are proud to be #nodapeople and we are working together to achieve Noda goals!

What happens once you apply:

• Your CV will undergo careful review, and we'll quickly update you on the next step in our recruitment journey.
• Get ready for an easy-going 30-minute screening call with our HR, where you'll delve into the heart of our company, product, and team dynamics, while sharing your own experiences and aspirations.
• Should the vibe match and your expectations align, up next will be an engaging interview with our CPO and HR Director.
• And if everything clicks, anticipate a thrilling job offer landing in your inbox soon!

We do our best to close interview rounds within 3 weeks, although sometimes it might take slightly longer. Send your application our way, we look forward to meeting you!