Senior Dispatcher & Courier Operations Lead

Allegro.eu S.A.; Płock; On-site; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Training budget

English classes

Flexible benefits cafeteria

Job summary

Allegro.eu S.A. is seeking a logistics operations supervisor to coordinate the daily activities of the courier group, ensuring on-time parcel delivery and accurate settlement of deliveries. You will lead a team of couriers, drive performance against KPIs, and collaborate with teams to improve service levels.

You will also recruit carriers, organize training, and optimize staffing based on forecasted volumes to sustain efficient depot operations and high customer satisfaction.

Responsibilities

• Coordinate daily operations of the courier group to ensure timely delivery and receipt of parcels, meeting Depot KPIs and maintaining the highest customer service standards.
• Supervise the accurate and timely settlement of parcels, documentation, property, and cash handled by couriers.
• Manage courier route efficiency dynamically to ensure the Depot meets cost KPIs while optimizing performance.
• Motivate and develop the courier team to maintain high standards and ensure the quality of services provided by Allegro.
• Acquire carriers and couriers to ensure adequate staffing levels for both current and forecasted parcel volumes.
• Organize and conduct training sessions for couriers and carriers to ensure compliance with operational procedures and service standards.
• Optimize the number of couriers based on current and anticipated parcel volumes to maintain operational efficiency.
• Report on courier performance, tracking key metrics and identifying areas for improvement.

Job description

Allegro.eu S.A. is seeking a logistics operations supervisor to coordinate the daily activities of the courier group, ensuring on-time parcel delivery and accurate settlement of deliveries. You will lead a team of couriers, drive performance against KPIs, and collaborate with teams to improve service levels.

You will also recruit carriers, organize training, and optimize staffing based on forecasted volumes to sustain efficient depot operations and high customer satisfaction.