Senior Delivery Manager

EPAM Systems, Inc.; Gdańsk; Hybrid; PLN 260,000 - 380,000; Full time

Benefits offered by this job

Health insurance

Multisport

Relocation opportunities

Stock purchase plan

Hybrid by design

Job summary

EPAM Systems, Inc. is seeking a Senior Delivery Manager to own engagement from qualification to delivery, ensuring value realization and long-term partnership.

You will coordinate between Sales, Client Partners, Delivery, Solutions and client stakeholders, applying industry knowledge to insurance regulatory and technical landscapes from day one. You will drive governance, manage risks, and align SOWs and delivery plans, while shaping engagement models with pre-sales and ensuring credible

Qualifications

• Minimum 8 years in IT services, consulting or digital delivery environments.
• Experience in at least two: client engagement leadership, delivery management, pre-sales or account management.
• Proven ability to manage complex, multi-stream delivery.
• Strong understanding of SOWs, commercials and delivery models.
• Client leadership and stakeholder management skills, including senior client/IT stakeholders.
• Engagement governance and delivery orchestration experience.
• Commercial acumen on scope, margin and change management.
• Structured communication and escalation management abilities.
• Systems thinking to connect sales, delivery and operations.

Responsibilities

• Act as primary engagement owner from opportunity qualification through delivery execution and stabilization.
• Establish trusted relationships with client sponsors, business owners and IT leadership.
• Own client communication cadence, escalation management and expectation setting.
• Drive value realization by ensuring outcomes align with client objectives and benchmarks.
• Partner with Sales, Client Partners and Solution Architects during pre-sales to shape engagement model and validate feasibility.
• Own deal-to-delivery transition, including handover, scope clarification and governance setup.
• Ensure SOWs, commercials and delivery plans are aligned and executable.
• Align Delivery Managers, Program Managers and Tech Leads around objectives, milestones and quality standards.
• Ensure delivery governance is in place with KPI cadence and escalation paths.
• Proactively manage risks, dependencies and scope evolution; drive AI adoption to improve SDLC efficiency.
• Oversee architecture governance across engagements ensuring alignment with client constraints and quality.
• Ensure delivery practices meet insurance regulatory and compliance obligations.

Skills

Engagement leadership

Delivery management

Pre-sales

Account management

Stakeholder management

Engagement governance

Delivery orchestration

Commercial acumen

Architecture fundamentals

AI in delivery

English proficiency

Job description

Join our team as a Senior Delivery Manager and play a key role as Engagement Lead, owning client relationships from initial engagement through successful delivery and value realization. Act as the single orchestration point between Sales, Client Partners, Delivery, Solutions and client stakeholders to ensure commercial commitments are translated into high-quality execution and long-term partnership. We are particularly looking for candidates with hands-on experience in the Insurance industry, who understand the business, regulatory and technical landscape of this domain and can apply that knowledge from day one.ResponsibilitiesAct as primary engagement owner from opportunity qualification through delivery execution and stabilizationEstablish trusted relationships with client sponsors, business owners and IT leadershipOwn client communication cadence, escalation management and expectation settingDrive value realization by ensuring that outcomes align with client business objectives and are demonstrably tracked against agreed benchmarksPartner with Sales, Client Partners and Solution Architects during pre-sales to shape engagement model, delivery approach and validate solution feasibility from a technical and commercial perspectiveOwn deal-to-delivery transition, including handover, scope clarification and governance setupEnsure SOWs, commercials and delivery plans are aligned and executableAlign Delivery Managers, Program Managers and Tech Leads around objectives, milestones and quality standards, with ability to engage on technical and architectural decisions where neededEnsure delivery governance is in place, including evidence-based cadence, measurable KPIs and escalation pathsProactively manage risks, dependencies and scope evolution, including driving AI adoption in delivery teams to improve SDLC efficiencyOversee architecture governance across engagements, ensuring proposed solutions are reviewed, aligned with client constraints and meet required quality standardsEnsure delivery practices align with insurance industry regulatory and compliance obligations, including awareness of audit trails, data handling requirements and change control processes relevant to regulated environmentsManage delivery across core insurance domains such as policy administration, claims, underwriting or distribution platforms, ensuring business context is maintained throughout the engagementRequirementsMinimum 8 years in IT services, consulting or digital delivery environmentsProven experience in at least two of the following: client engagement leadership, delivery management, pre-sales or account managementExperience managing complex, multi-stream deliveryStrong understanding of SOWs, commercials and delivery modelsClient leadership and stakeholder management skills, including senior client and IT stakeholdersEngagement governance and delivery orchestration experienceCommercial acumen in scope, margin and change managementStructured communication and escalation management skillsSystems thinking with ability to connect sales, delivery and operationsWorking knowledge of solution architecture fundamentals sufficient to engage credibly with architects and clients on proposed designsFamiliarity with software engineering best practices across the SDLC (code quality, CI/CD, testing, common tooling) and with architecture governance processesBasic awareness of security and compliance standards relevant to IT delivery (e.g. data privacy, ISO/ITIL-aligned practices)Practical experience with AI in delivery — either delivering AI-based solutions or driving AI adoption in SDLC on a strategic and hands-on levelExperience delivering solutions in the insurance sector, covering at least one of: policy lifecycle, claims management, underwriting or distribution channelsFamiliarity with insurance-specific regulatory frameworks such as Solvency II, GDPR in financial services context, or local insurance authority requirements depending on marketUnderstanding of insurance data models and integration patterns, including exposure to legacy core systems (mainframe or monolithic policy/claims platforms) common in the industryExcellent command of written and spoken English (B2+ level)We offerWe gather like-minded people:Top tech minds driving innovation in AI, cloud and digital platform modernizationSupportive team and agile, startup-like cultureHybrid by design mode and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Career development programsThought leadership, mentoring, soft skills and well-being programsCertification (Anthropic, Gemini, GCP, Azure, AWS)English classesWe cover it all:Stable payParticipation in the Employee Stock Purchase Plan with a 15% discountBenefits package (health insurance, multisport, shopping vouchers)Referral bonuses up to $2,000Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and moreCorporate, social and well-being eventsPlease, note:Benefits listed above are available to employees onlyWe are open for working with Contractors. Terms of B2B cooperation agreements are agreed individuallyWe will reach out to selected candidates exclusivelyEPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.