Senior Customer Success Leader — First Hire

Vesta Innovations Inc.; Poland; Remote; PLN 602,000 - 733,000; Full time

Benefits offered by this job

Competitive salary and equity

Remote-first culture with hubs in New 

Medical, vision and dental coverage

Flexible time off

Co‑working passes and/or wfh stipend

Dining dollars

401(K) offering

Parental leave 16 weeks

Company offsites

Job summary

Vesta Innovations Inc. in Poland is seeking a Senior Manager of Customer Success to own the post‑implementation experience for a portfolio of lenders. You will drive adoption, deepen engagement with new functionality, and ensure customers realize measurable value long after go‑live.

As the first CS hire, you will define playbooks, engagement models, success metrics, and an operating cadence. You will hire 1–3 ICs, build the function from scratch, and partner with Product, Support,

Qualifications

• Must be the first Customer Success team member, building the function from the ground up.
• Ability to partner with senior stakeholders and executives to drive retention and value.
• Excellent organization and process orientation with a data-driven mindset.

Responsibilities

• Own a named portfolio of lenders and drive adoption and value realization.
• Define playbooks, engagement models, and success metrics for scale.
• Coordinate cross-functionally with Product, Support, Implementation, and Sales.
• Hire and mentor initial team members as the first CS hire.

Skills

Stakeholder management

Cross-functional collaboration

Operational rigor

Playbook development

Customer success

Strategic thinking

Job description

Vesta Innovations Inc. in Poland is seeking a Senior Manager of Customer Success to own the post‑implementation experience for a portfolio of lenders. You will drive adoption, deepen engagement with new functionality, and ensure customers realize measurable value long after go‑live.

As the first CS hire, you will define playbooks, engagement models, success metrics, and an operating cadence. You will hire 1–3 ICs, build the function from scratch, and partner with Product, Support,