Senior Customer Experience Specialist with French (m/f/d)

Honeywell Technologies; Katowice; Híbrido; PLN 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working model

Competitive salary & benefits

Inclusive team culture

Exposure to international customers

Resumo da oferta

Honeywell Technologies in Katowice invites a Senior Customer Experience Specialist with French to join our growing CX team. In this role you will manage orders from a multinational client base, coordinate with Sales, Supply Chain, Logistics and Finance to ensure exceptional service.

You will use SAP or other ERP systems, maintain accurate records, resolve inquiries and drive process improvements. Fluent English and French are required, with a customer‑focused mindset and strong stakeholder

Qualificações

• Fluent English and French (written and spoken).
• Experience in Customer Service, Customer Support, Order Management, or Order-to-Cash processes.
• Experience working with SAP order management or another ERP system.
• Strong communication and stakeholder management skills.
• Ability to work effectively across multiple functions, including Sales, Risk, Finance, Supply Chain, and Logistics teams.
• Good organizational skills and attention to detail.
• Customer-focused mindset with a proactive approach to problem-solving.

Responsabilidades

• Serve as the primary point of contact for assigned customer accounts.
• Process and manage customer orders using SAP or other ERP systems.
• Monitor order fulfillment and proactively resolve issues that may impact delivery.
• Provide customers with updates regarding order status, product availability, and delivery schedules.
• Handle customer inquiries, claims, returns, and invoice-related issues.
• Collaborate closely with Sales, Supply Chain, Logistics, Finance, Risk Management, and other internal teams to ensure excellent service delivery.
• Manage order backlog and support revenue maximization activities.
• Maintain accurate customer and order records in company systems.
• Identify opportunities for process improvements and contribute to operational excellence initiatives.

Conhecimentos

English & French fluency

Customer service experience

Order management

ERP / SAP knowledge

stakeholder management

organization & detail orientation

problem solving

Ferramentas

SAP

Descrição da oferta de emprego

Senior Customer Experience Specialist with French

Katowice, Poland | Hybrid

We are looking for a Senior Customer Experience Specialist with French to join our growing Customer Experience team in Katowice. This role is ideal for a customer-focused professional who enjoys working in a dynamic international environment, managing customer orders, and collaborating with multiple internal stakeholders to deliver an outstanding customer experience.

As a key member of the team, you will manage customer relationships throughout the Order-to-Cash process, ensuring seamless order execution and proactive communication with customers and business partners.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts.


• Process and manage customer orders using SAP or other ERP systems.


• Monitor order fulfillment and proactively resolve issues that may impact delivery.


• Provide customers with updates regarding order status, product availability, and delivery schedules.


• Handle customer inquiries, claims, returns, and invoice-related issues.


• Collaborate closely with Sales, Supply Chain, Logistics, Finance, Risk Management, and other internal teams to ensure excellent service delivery.


• Manage order backlog and support revenue maximization activities.


• Maintain accurate customer and order records in company systems.


• Identify opportunities for process improvements and contribute to operational excellence initiatives.

What We Are Looking For

• Fluent English and French (written and spoken).


• Previous experience in Customer Service, Customer Support, Order Management, or Order-to-Cash processes.


• Experience working with SAP order management or another ERP system.


• Strong communication and stakeholder management skills.


• Ability to work effectively across multiple functions, including Sales, Risk, Finance, Supply Chain, and Logistics teams.


• Good organizational skills and attention to detail.


• Customer-focused mindset with a proactive approach to problem-solving.

Nice to Have

• Experience in a multinational or shared services environment.


• Knowledge of Salesforce or other CRM systems.


• Understanding of Order-to-Cash processes.


• Experience managing customer claims and dispute resolution.


• Advanced Excel skills.

What We Offer

• Opportunity to work in a global and collaborative environment.


• Professional development and career growth opportunities.


• Hybrid working model.


• Competitive salary and benefits package.


• Inclusive and supportive team culture.


• Exposure to international customers and cross‑functional business teams.

Languages required: French (Fluent) and English (Fluent)

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.