Senior Consultant - Process Excellence (Process Improvement Lead)

Helprise; Kraków; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Flexible hours

Remote/Hybrid work

Job summary

Helprise is seeking a Senior Consultant - Process Excellence to lead process diagnosis, design, and transformation across global functions. The role focuses on analyzing current processes, designing future-state workflows, and enabling digital transformation, automation, and AI adoption.

You will interview stakeholders, facilitate workshops, assess governance and operating models, and develop actionable roadmaps and business cases for executive delivery.

Qualifications

• Must have proven experience leading process diagnosis, discovery, and future-state design engagements.
• Strong workshop facilitation, stakeholder management, and influencing skills.
• Ability to quickly understand unfamiliar business environments and synthesize complex information.
• Experience designing process, governance, and organizational improvements for digital transformation.

Responsibilities

• Conduct stakeholder interviews across diverse business areas, including senior and executive-level stakeholders.
• Facilitate workshops to gather insights, align stakeholders, and co-create future-state solutions.
• Assess current-state processes, governance, and operating models.
• Design future-state processes and organizational structures enabling digital transformation, automation, and AI adoption.
• Identify improvement opportunities and define actionable transformation recommendations.
• Develop transformation roadmaps, business cases, and executive-ready deliverables.
• Translate complex information into clear, structured outputs and actionable plans.
• Work closely with another consultant as a delivery pair on each engagement.

Skills

Process diagnosis

Workshop facilitation

Stakeholder management

English communication

Analytical thinking

Leadership

Job description

Senior Consultant - Process Excellence (Process Improvement Lead)

Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.

Today we are looking for a Senior Consultant - Process Excellence (Process Improvement Lead) to join our team. You will join a consulting team supporting process diagnosis, design, and transformation initiatives across global business functions. This is a project‑based, non‑BAU role, focused on analyzing how processes work today, designing how they should work in the future, and defining what is needed to enable digital transformation, automation, AI adoption, and technology deployment.

YOU WILL

Conduct stakeholder interviews across diverse business areas, including senior and executive-level stakeholders.

Facilitate workshops to gather insights, align stakeholders, and co‑create future-state solutions.

Assess current-state processes, governance, and operating models.

Design future-state processes and organizational structures that enable digital transformation, automation, and AI adoption.

Identify improvement opportunities and define actionable transformation recommendations.

Develop transformation roadmaps, business cases, and executive‑ready deliverables.

Translate complex, ambiguous information into clear, structured outputs and actionable plans.

Work closely with another consultant as a delivery pair on each engagement.

YOU NEED

Proven experience leading process diagnosis, discovery, and future‑state design engagements.

Strong workshop facilitation, stakeholder management, and influencing skills.

Ability to quickly understand unfamiliar business environments and synthesize complex information.

Demonstrated capability to design process, governance, and organizational improvements supporting digital transformation and technology adoption.

Excellent English communication skills (written and verbal).

Nice to have:

Lean Six Sigma Black Belt or equivalent strongly preferred.

Certifications in BPM, Design Thinking, Change Management, Agile, or Process Mining are an advantage.

Experience in Process Excellence, Continuous Improvement, BPM, or transformation roles.

Strong analytical and problem‑solving skills supported by structured methodologies and data‑driven decision‑making.

Experience working in large, complex global organizations; exposure to Shared Services/GBS is a significant plus.

Ability to create executive‑ready presentations, business cases, and impactful communications.

Work flexibility
We give you the opportunity to adjust your work to your lifestyle. We offer flexible hours as well as the possibility of remote or hybrid work, depending on the role and your preferences.

Basic benefits package
We care about the health and well-being of our employees - we provide private medical care and a MultiSport card.

Development on your terms
We provide an individual development budget that you can use for your professional growth. As a Lumina Learning partner, we also give you access to unique tools and the support of certified practitioners, so you can better understand your potential and strengthen your talents.

Integration and shared experiences
We regularly enjoy new experiences together and build relationships in an inspiring atmosphere. From cooking sessions, through yoga weekends in nature, to the thrill of escape rooms.