Change Management Lead

Helprise; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Helprise seeks a Lead Change Management professional to drive the WX (IFM as a Service) transformation, overseeing change activities and guiding stakeholders through organizational transition.

The role partners with senior leaders across Markets and GBS, balancing strategic thinking with hands-on execution. Flexible hours and potential remote or hybrid work are available to suit role and preferences.

Qualifications

• Strong experience in leading organizational change within large, complex, multi-market environments.
• Proven ability to manage operating model shifts, process-driven transformations, and service-oriented transitions.
• Excellent communication, facilitation, and stakeholder management skills.
• A structured, proactive, and empathetic approach to navigating people through change.
• Ability to balance strategic thinking with hands-on execution across Markets and GBS.

Responsibilities

• Lead the overall Change Management workstream for the WX (IFM as a Service) transformation.
• Guide Markets through the transition of workplace and facilities activities to GBS, ensuring readiness and business continuity.
• Manage the shift in roles, responsibilities, and ways of working — from local execution to demand, oversight, and service-driven collaboration.
• Support the setup and scaling of GBS as the new IFM service delivery organization, including capability building and onboarding.
• Establish clear ways of working between Markets and GBS, ensuring alignment, accountability, and effective performance management.
• Drive stakeholder engagement, communication, and adoption across both sides of the transformation.

Skills

Change management

Stakeholder management

Communication

Facilitation

Strategic thinking

Execution

Multi-market experience

Job description

Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.

We are currently seeking a Lead Change Management professional to join our team and take a central role in driving theWX (IFM as a Service) transformation. This position is critical to the success of the program, as it will oversee key change activities, guide stakeholders through organizational transition, and ensure smooth adoption of the new operating model.

The ideal candidate will confidently partner with senior leaders, support impacted teams, and orchestrate change across both Markets and GBS. This role requires a strategic mindset, strong communication skills, and hands‑on experience in leading complex, multi‑market transformations.

YOU WILL

Lead the overall Change Management workstream for the WX (IFM as a Service) transformation.

Guide Markets through the transition of workplace and facilities activities to GBS, ensuring readiness and business continuity.

Manage the shift in roles, responsibilities, and ways of working — from local execution to demand, oversight, and service‑driven collaboration.

Support the setup and scaling of GBS as the new IFM service delivery organization, including capability building and onboarding.

Establish clear ways of working between Markets and GBS, ensuring alignment, accountability, and effective performance management.

Drive stakeholder engagement, communication, and adoption across both sides of the transformation.

YOU NEED

Strong experience in leading organizational change within large, complex, multi‑market environments.

Proven ability to manage operating model shifts, process‑driven transformations, and service‑oriented transitions.

Excellent communication, facilitation, and stakeholder management skills — confident in guiding senior leaders and impacted teams.

A structured, proactive, and empathetic approach to navigating people through change.

Ability to balance strategic thinking with hands‑on execution across Markets and GBS.

Work flexibility
We give you the opportunity to adjust your work to your lifestyle. We offer flexible hours as well as the possibility of remote or hybrid work, depending on the role and your preferences.

Basic benefits package
We care about the health and well-being of our employees - we provide private medical care and a MultiSport card.

Development on your terms
We provide an individual development budget that you can use for your professional growth. As a Lumina Learning partner, we also give you access to unique tools and the support of certified practitioners, so you can better understand your potential and strengthen your talents.

Integration and shared experiences
We regularly enjoy new experiences together and build relationships in an inspiring atmosphere. From cooking sessions, through yoga weekends in nature, to the thrill of escape rooms.