Senior Client Service Operations Specialist

STATE STREET CORPORATION; Kraków; On-site; PLN 61,000 - 75,000; Full time

Benefits offered by this job

Permanent contract

Extra holidays

Gold medical package

Life insurance & pension

Soft skills training

Job summary

State Street Corporation Poland is seeking a Client Service Support Senior Specialist to assist client service leads, relationship managers and internal teams in timely, accurate processing of operational tasks and ad hoc projects. This role requires strong communication, analytical thinking and a proactive approach to resolve inquiries and maintain service quality.

You will prepare and review deliverables, ensure compliance with procedures and SLA requirements, and participate in continuous

Qualifications

• Fluency in English required, additional languages are an asset.
• Excellent written and verbal communication.
• Strong analytical mindset with attention to detail.
• Ability to manage service issues independently.
• Excellent stakeholder management and collaboration across functions.
• Proactive, accountable and solution oriented approach.

Responsibilities

• Prepare and review client service deliverables aligned with SLAs and controls.
• Investigate and resolve client issues using internal systems and external data.
• Escalate complex issues to stakeholders when needed.
• Provide timely, accurate responses and keep managers informed.
• Support process improvements and AI-enabled initiatives.
• Maintain documentation and participate in implementation/testing of changes.

Skills

English fluency

Analytical mindset

Problem solving

Communication skills

Stakeholder management

Team collaboration

Time management

Attention to detail

Cross-functional

Tools

MS Office/Excel

Job description

State Street Corporation Poland is seeking a Client Service Support Senior Specialist to assist client service leads, relationship managers and internal teams in timely, accurate processing of operational tasks and ad hoc projects. This role requires strong communication, analytical thinking and a proactive approach to resolve inquiries and maintain service quality.

You will prepare and review deliverables, ensure compliance with procedures and SLA requirements, and participate in continuous