Senior Autodesk Specialist: BIM & Technical Support Lead

Jacobs; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work model

Wellness & benefits package

Job summary

Jacobs in Kraków is seeking an experienced Autodesk support specialist to resolve issues for Forma users and related apps. You will document defects, provide timely guidance, and contribute to the knowledge base, enabling teams to optimize workflows across BIM platforms.

The role requires 8+ years in the AEC industry, deep BIM knowledge, and a strong ownership mindset to troubleshoot and mitigate problems. Hybrid work with flexible hours is offered, along with extensive employee benefits.

Qualifications

• Minimum 8 years of experience in the AEC industry.
• Expertise with Autodesk Forma and several design/applications.
• Strong knowledge of BIM standards and workflows.
• Ability to own problems, troubleshoot, and propose solutions.

Responsibilities

• Resolve issues for Autodesk Forma users and related apps.
• Research, verify, and document product defects and issues.
• Provide prompt, efficient assistance to colleagues with tools and plugins.
• Create knowledge base articles for solutions and workarounds.
• Escalate critical issues and monitor service levels.
• Triage issues to the correct support queues.
• Document support interactions in the case management system.
• Perform root cause analysis to prevent recurrence.
• Escalate to senior staff when needed and manage Autodesk tickets.
• Manage team backlog and communicate progress to users.
• Participate in internal communities and platform meetings.

Skills

AEC industry experience

Autodesk Forma

AutoCAD

Revit

BIM workflows

Problem ownership

Tools

Autodesk Forma

Autocad

Revit

Civil 3D

Plant 3D

Navisworks

Revizto

MS Windows

Clarity

Job description

Jacobs in Kraków is seeking an experienced Autodesk support specialist to resolve issues for Forma users and related apps. You will document defects, provide timely guidance, and contribute to the knowledge base, enabling teams to optimize workflows across BIM platforms.

The role requires 8+ years in the AEC industry, deep BIM knowledge, and a strong ownership mindset to troubleshoot and mitigate problems. Hybrid work with flexible hours is offered, along with extensive employee benefits.