Senior Autodesk Specialist

Jacobs; Warszawa; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

LuxMed medical package

Life insurance

Holiday allowance

Multisport card co-financing

My Benefit cafeteria system

Psychological care

Language courses

Job summary

Jacobs is seeking a senior support specialist to help Autodesk Forma users and project teams. You will triage issues, verify defects, and create knowledge-base articles to improve software utilization and workflows across architecture, engineering and construction disciplines.

The role requires deep experience with Forma and multiple Autodesk apps (AutoCAD, Revit, Civil 3D, Plant 3D, Navisworks, Revizto, etc.), strong customer service skills, and a hybrid work arrangement in Poland.

Qualifications

• Experience working directly with architects, engineers and designers from all disciplines.
• At least 8 years of AEC industry working experience.
• Product expertise in Autodesk Forma and at least three apps such as AutoCAD, Revit, Civil 3D, Plant 3D, Navisworks, Innovyze apps, Revizto or similar.

Responsibilities

• Resolve issues for Autodesk product users, particularly in Forma services.
• Research, verify, and document product defects.
• Provide prompt, efficient assistance to team members with tool issues and 3rd party plugins.
• Document support interactions in a company-wide case management system.
• Perform root cause analysis to mitigate recurrence.
• Escalate customer issues to senior staff when required and manage Autodesk tickets.
• Manage team backlog of support requests and communicate progress.

Skills

Autodesk Forma

Autocad

Revit

Civil 3D

Plant 3D

Navisworks

Innovyze apps

3rd party plugins

MS Windows

Tools

Imaginit Clarity

Revizto

Application Licensing

MS Windows

Job description

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

Responsibilities

• Resolve issues for Autodesk product users, particularly in Forma services.
• Research, verify, and document product defects
• Provide prompt, and efficient assistance to team members with a problem with their tools and 3rd party applications & plugins.
• Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base
• Priority handling and escalation of critical issues and monitoring of service level compliance
• Perform Triage of issue to make sure it is in the correct support queue
• Document support interactions in a company-wide case management system
• Perform root cause analysis to mitigate recurrence
• Escalate customer issues to senior staff if required, or enter and resolve Autodesk tickets
• Manage team backlog of support requests
• Manage user expectations by providing updates on progress
• Participate in internal Communities of Practice, global platform meetings and lending your expertise to teams for software utilization and workflow guidance

Here's what you'll need

• Experience working directly with architects, engineers and designers from all disciplines.
• At least 8 years of AEC industry working experience
• Product Expertises – Autodesk Forma and at least three or more apps such as - Autocad, Revit, Civil 3D, Plant 3D, Navisworks, Innovyze apps etc. Imaginit Clarity, Revizto, Application Licensing, MS Windows
• Knowledge of BIM Standards and workflows
• Willingness to "own" the problem (user issue), troubleshoot and ability to solve or mitigate the problem
• Work in flexible working hours in a Hybrid work culture
• Identify workflow issues if a user could perform the task with another tool or method to produce a similar result.
• Verify product issues, by utilizing diagnostic tools, reading product documentation and forums
• Availability to work afternoon hours, from 100 PM to 900 PM (Poland time).

The Ideal Candidate

• Service Minded – caring for our employees and being sensitive to their deadlines
• Clarify assignments, prioritize work and attend to detail to ensure work is done
• Take ownership of tasks & issues & be accountable for them
• Take on new opportunities and tough challenges, and enthusiasm
• Stay up to date with industry trends
• Learn through experimentation when solving new problems, using both successes and failures as learning opportunities
• A Team Player & willingness to share the learnings with fellow colleagues
• Perpetual learner – adapts to new challenges quickly

We offer

• Full-time employment contract with salary corresponding to qualifications
• The possibility to work in the office or in a hybrid model
• Flexible working hours
• "Short Fridays" (Monday – Thursday 8.5h, Friday 6h),
• Membership in Jacobs social networks (Women's network, One World, PRISM, Careers Network, Collectively, SpeakUp and others) and participation in initiatives related to their activities,
• Benefits package (LuxMed medical package, additional life insurance, holiday allowance, multisport card co-financing, My Benefit cafeteria system, psychological care),
• Language courses (English, German, Polish),
• Holiday allowance („wczasy pod gruszą“)

We know that if we are inclusive, we’re more connected, and we’re more creative. We accept people for who they are. Find out more about life at Jacobs.

As a Disability Confident employer, we will interview all disabled applicants who meet the criteria for a vacancy.

If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team [e-mail]

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.