Senior Autodesk Specialist – BIM/Forma Expert (Hybrid)

Jacobs; Warszawa; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

LuxMed medical package

Life insurance

Holiday allowance

Multisport card co-financing

My Benefit cafeteria system

Psychological care

Language courses

Job summary

Jacobs is seeking a senior support specialist to help Autodesk Forma users and project teams. You will triage issues, verify defects, and create knowledge-base articles to improve software utilization and workflows across architecture, engineering and construction disciplines.

The role requires deep experience with Forma and multiple Autodesk apps (AutoCAD, Revit, Civil 3D, Plant 3D, Navisworks, Revizto, etc.), strong customer service skills, and a hybrid work arrangement in Poland.

Qualifications

• Experience working directly with architects, engineers and designers from all disciplines.
• At least 8 years of AEC industry working experience.
• Product expertise in Autodesk Forma and at least three apps such as AutoCAD, Revit, Civil 3D, Plant 3D, Navisworks, Innovyze apps, Revizto or similar.

Responsibilities

• Resolve issues for Autodesk product users, particularly in Forma services.
• Research, verify, and document product defects.
• Provide prompt, efficient assistance to team members with tool issues and 3rd party plugins.
• Document support interactions in a company-wide case management system.
• Perform root cause analysis to mitigate recurrence.
• Escalate customer issues to senior staff when required and manage Autodesk tickets.
• Manage team backlog of support requests and communicate progress.

Skills

Autodesk Forma

Autocad

Revit

Civil 3D

Plant 3D

Navisworks

Innovyze apps

3rd party plugins

MS Windows

Tools

Imaginit Clarity

Revizto

Application Licensing

MS Windows

Job description

Jacobs is seeking a senior support specialist to help Autodesk Forma users and project teams. You will triage issues, verify defects, and create knowledge-base articles to improve software utilization and workflows across architecture, engineering and construction disciplines.

The role requires deep experience with Forma and multiple Autodesk apps (AutoCAD, Revit, Civil 3D, Plant 3D, Navisworks, Revizto, etc.), strong customer service skills, and a hybrid work arrangement in Poland.