Senior AI Solutions Engineer (Presales)

Zendesk, Inc.; Kraków; Hybrid; PLN 302,000 - 454,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zendesk, Inc. in Kraków seeks a Senior Technical Pre-Sales professional to lead technical deal cycles, run discovery sessions, and design integrated, enterprise-grade solutions. You will build agentic AI workflows and reusable tools to de-risk buying decisions.

You’ll collaborate across teams to ensure security compliance, travel up to 30%, and operate in a hybrid work environment from Poland. Fluency in Polish and English is required.

Qualifications

• 4–6 years of hands-on experience in technical presales, solution engineering, technical consulting, or an application developer role.
• Proficient with modern web technologies (e.g., JavaScript, Python, Node.js), HTML/CSS, REST APIs, and webhooks.
• Practical understanding of AI applications, including LLM-powered features, prompt engineering, and automated workflows.
• Strong understanding of SaaS ecosystems, CX/ES domains, contact center tech (telephony, CRM), or IT support ticketing workflows.
• Ability and willingness to travel up to 30% annually for on-site customer discovery and presentation sessions.
• Bachelor’s degree in CS/Info Systems or related technical discipline; fluency in Polish and English.

Responsibilities

• Manage Technical Deal Cycles: Lead the technical validation phase of the sales cycle, answering detailed RFPs, designing compelling solutions, building out standard integration topologies, and ensuring compliance with enterprise security and data privacy standards.
• Execute Technical Discovery & POCs: Conduct thorough technical discovery sessions with customer IT and business teams. Own the creation of impactful Proofs of Concept (POCs) and custom demonstrations that de-risk the technical buying decision.
• Configure Agentic AI Workflows: Build and showcase tailored, agentic AI-driven workflows, utilising prompt engineering and Zendesk’s AI features to solve real-world customer pain points.
• Deploy Reusable Tools: Utilise and adapt existing technical accelerators, API templates, and middleware components to quickly deliver complex architectures for prospects.
• Advocate for the Field: Collect real-world product feedback and feature requests from customer engagements, partnering with internal teams to flag product gaps and help shape future platform enhancements.

Skills

Technical presales

JavaScript

Python

Node.js

HTML/CSS

REST APIs

Webhooks

AI applications

Prompt engineering

LLM features

Automated workflows

SaaS ecosystems

CX/ES domains

Contact center tech

IT support workflows

Travel 30%

Polish language

English language

Education

Bachelor’s degree in Computer Science/Information Systems/Business Analytics

Job description

Zendesk, Inc. in Kraków seeks a Senior Technical Pre-Sales professional to lead technical deal cycles, run discovery sessions, and design integrated, enterprise-grade solutions. You will build agentic AI workflows and reusable tools to de-risk buying decisions.

You’ll collaborate across teams to ensure security compliance, travel up to 30%, and operate in a hybrid work environment from Poland. Fluency in Polish and English is required.