Senior AI Sales Engineer – CX Platform Solutions

Ultimate.ai; Kraków; Hybrid; PLN 302,000 - 454,000; Full time

Job summary

Zendesk in Kraków seeks a Senior Sales Engineer to be the primary technical partner for enterprise accounts. You will map complex business needs to AI-powered solutions, lead technical validation, and present value to executives.

Role requires 4–6 years in technical presales or engineering, strong API skills, and fluency in Polish and English. Hybrid work model with up to 30% travel and a base salary in PLN with potential bonuses.

Qualifications

• Growth mindset and continuous learning emphasized.
• 4–6 years in technical presales, solution engineering, or related roles.
• Technical fluency with modern web technologies and APIs.
• Practical AI understanding including prompt engineering and automation.

Responsibilities

• Lead technical validation and RFP responses in enterprise sales cycles.
• Design solutions and standard integration topologies for complex deployments.
• Build and demonstrate AI-driven workflows and agentic features.
• Deliver POC demonstrations to de-risk buying decisions.
• Collect product feedback and surface gaps for platform improvements.

Skills

Growth mindset

Technical presales

Web technologies

AI/LLM concepts

SaaS/CX domain knowledge

Polish & English fluency

Education

Bachelor’s degree in Computer Science, Business Analytics, Information Systems

Tools

REST APIs

Webhooks

Job description

Zendesk in Kraków seeks a Senior Sales Engineer to be the primary technical partner for enterprise accounts. You will map complex business needs to AI-powered solutions, lead technical validation, and present value to executives.

Role requires 4–6 years in technical presales or engineering, strong API skills, and fluency in Polish and English. Hybrid work model with up to 30% travel and a base salary in PLN with potential bonuses.