Senior Database Operations & Support Lead

HCL Technologies Limited; Województwo mazowieckie; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Life insurance

Private medical care

MultiSport Card

Subsidy for glasses

Subsidy to language courses

Christmas and holiday bonuses

Clear career path in a growing company

Job summary

HCLTech is seeking a Senior Administrator for Support & Operations to ensure operational excellence and robust security across diverse database environments. The role emphasizes advanced technical support, root cause analysis, and proactive incident management to optimize performance and customer satisfaction.

The position involves leading HA/DR deployments, migrations, capacity planning, and mentoring junior analysts in a global, multicultural team environment, with emphasis on security and

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience in advanced technical support and incident management.
• Strong ITIL-based support operations experience.

Responsibilities

• Provide advanced technical support for Oracle, PostgreSQL, MSSQL, and MySQL databases.
• Collaborate with cross-functional teams to resolve high-priority tickets within SLAs.
• Update the knowledge base and train new analysts.
• Mentor junior analysts in troubleshooting and incident resolution.
• Drive high availability (HA) and disaster recovery (DR) deployments across DB environments.
• Lead database migration, optimization, consolidation, and capacity planning.
• Continuously review database performance and security posture.

Skills

Database administration

Incident management

Root cause analysis

Troubleshooting

ITIL

Team mentoring

Education

Bachelor’s degree in Computer Science/Information Technology

Tools

Oracle

MySQL

PostgreSQL

MSSQL

PowerShell

Python

Job description

HCLTech is seeking a Senior Administrator for Support & Operations to ensure operational excellence and robust security across diverse database environments. The role emphasizes advanced technical support, root cause analysis, and proactive incident management to optimize performance and customer satisfaction.

The position involves leading HA/DR deployments, migrations, capacity planning, and mentoring junior analysts in a global, multicultural team environment, with emphasis on security and