Senior Account Manager

DOU Polska; Warszawa; On-site; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Remote-first

Tech support

coworking compensation

Job summary

GR8_TECH in Warsaw is seeking an Account Management professional to protect, scale, and grow high-value iGaming partnerships. You’ll translate client goals into product and operational feedback while driving commercial renewals and upsell opportunities.

You’ll own onboarding, coordinate with Legal, Compliance, Finance, Product, and Support, and communicate roadmap updates to clients. Strong negotiation, CRM/BI expertise, and English at B2 level are essential.

Qualifications

• 3+ years in iGaming client-facing roles.
• Strong ability to negotiate and defend financial proposals.
• English proficiency at B2 level or higher.
• Solid understanding of iGaming operators and marketing challenges.
• Experience talking to developers about timelines

Responsibilities

• Own commercial growth plans and conduct business reviews.
• Identify upsell/cross-sell opportunities while protecting profitability.
• Coordinate onboarding and ensure smooth client experience.
• Mentor teammates and share product updates with clients.
• Document client requests in CRM/JIRA/Confluence.

Skills

iGaming experience

Advanced negotiation

English B2+

CRM/BI understanding

Project coordination

Tools

JIRA

Confluence

Miro

Asana

BI tools

Job description

GR8_TECH builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real. If you’re a challenger in spirit and a champion in action — join us.

Why This Role Exists

This role exists to protect, stabilize, and scale our high-value B2B platform partnerships. You’ll help us hit our long-term net revenue retention goals by turning complex iGaming client relationships into predictable, high-growth revenue streams while ensuring our product roadmap matches real market needs.

What You’ll Drive

Strategy & Business Growth

• — Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities.
• — Defend and negotiate complex commercial proposals—including discounts, SLA compensations, and renegotiations—balancing client satisfaction with company profitability.
• — Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption.

Client Advocacy & Discovery

• — Translate client business metrics and organizational structures into actionable product and operational feedback for internal GR8_TECH teams.
• — Ambassador the customer's goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early.
• — Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development.

Delivery & Operational Excellence

• — Drive smooth platform onboarding for newly signed accounts, guiding them through the initial configuration phase.
• — Unblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless.
• — Track, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence.

Cross-Team Leadership & Expertise Transfer

• — Mentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client-facing presentations.
• — Deliver crisp product upgrade presentations to clients, ensuring they understand our development roadmap and know how to use new functionalities.

What Makes You a GR8 Fit

Must-Have

• — 3+ years of experience in iGaming (either as an Account Manager or in a similar client-facing platform role).
• — Advanced commercial negotiation skills with a proven ability to build, explain, and defend financial proposals internally and externally.
• — English proficiency at B2 level or higher.
• — Deep structural understanding of the iGaming landscape, including operators' gaming sites, operational bottlenecks, and marketing challenges.
• — Solid technical literacy—understanding the software development life-cycle (SDLC) and release management enough to talk to developers and explain timelines to clients.
• — Deep familiarity with account planning (CRM/BI) and experience with project tools (JIRA, Confluence, Miro, Asana).
• — Resilience and empathy in communication.
• — A strong problem-solving mindset with the ability to handle unfamiliar tasks or systems.
• — Excellent time management skills and ability to prioritize effectively.

Nice-to-Have

• — Experience training or mentoring junior Account Managers.
• — Advanced skills in Microsoft Office (Excel modeling, PowerPoint client pitches).
• — A strong network of existing operator contacts in the iGaming industry.

Why You’ll Love Working Here

Benefits Cafeteria — annual budget you allocate to:

Sports

• Medical
• Mental health
• Home office
• Languages.

Work-life & support

• — Paid maternity/paternity leave + monthly childcare allowance.
• — 20+ vacation days, unlimited sick leave, emergency time off.
• — Remote-first + tech support + coworking compensation.
• — Team events (online/offline/offsite).
• — Learning culture with internal courses + growth programs.

Our Culture & Core Values

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.