Operations Account Manager

DOU Polska; Warszawa; On-site; PLN 160,000 - 230,000; Full time

Benefits offered by this job

Benefits Cafeteria

Sports

Medical

Mental health

Home office

Languages

Vacation days

Unlimited sick leave

Emergency time off

Remote-first + tech support + coworker

Job summary

GR8_TECH in Warsaw is seeking an Account/Delivery Manager to assure stability and performance across a dedicated iGaming client portfolio. You will orchestrate internal teams and ensure contractual commitments are met.

You will drive cross-functional coordination with Payments, Support, Affiliates, and Development; monitor SLAs; report on performance; and spearhead improvements to workflows and feature requests, while growing client relationships.

Qualifications

• 2–3 years in account management or project delivery, with at least 1 year in iGaming.
• Advanced English; fluency in Ukrainian or Russian.
• Experience with task management tools and SDLC workflows.
• Knowledge of web services, APIs, and integrations.

Responsibilities

• Own operational success and day-to-day communication for a dedicated portfolio of iGaming clients.
• Escalation point for operational issues; drive rapid resolution and post-incident communications.
• Build trust with client stakeholders to ensure long-term retention and health.
• Coordinate internal delivery across Payments, Customer Support, Affiliates, and Development teams.
• Track SLAs and deliver routine performance reports.
• Document processes and manage product feature requests and status visibility.

Skills

Account management

Client delivery

Cross-functional collaboration

Communication

Tools

Jira

Confluence

Miro

MS Excel

PowerPoint

CRM platforms

BI reporting tools

Job description

GR8_TECH builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why This Role Exists

This role exists to guarantee operational stability and performance across your assigned client portfolio. You’ll help us drive client retention and account growth by acting as the primary operational owner, orchestrating internal technical teams, and ensuring contractual commitments are consistently met.

What You’ll Drive

Client Relationship & Operational Ownership

• Own operational success and day-to-day communication for a dedicated portfolio of iGaming clients.
• Act as the primary escalation point for operational issues, driving rapid resolution and post-incident communications.
• Build trust with key client stakeholders to ensure long-term retention and account health.

Cross-Functional Coordination & Performance

• Coordinate internal delivery across Payments, Customer Support, Affiliates, and Development teams to satisfy client requests.
• Track client SLAs, monitor key performance metrics, and deliver routine operational performance reports.
• Document operational processes, track product feature requests, and maintain status visibility for all stakeholders.

Process Improvement & Commercial Management

• Spot friction in the client lifecycle and propose concrete automation or workflow improvements.
• Introduce new platform features, upgrades, and product capabilities to clients while gathering structured product feedback.
• Manage contract renewals, track compliance requirements, and ensure delivery against agreed contractual terms.

What Makes You a GR8 Fit

• 2-3 years in account management or project delivery, with at least 1 year directly in iGaming (e.g., Project Manager, Technical Account Manager, Client Delivery Manager).
• Advanced English and fluency in Ukrainian or Russian.
• Hands‑on experience with task management tools (Jira, Confluence, Miro) and SDLC workflows.
• Fundamental understanding of web services, APIs, and technical integrations.
• Exposure to entry‑level commercial discussions or contract renewal negotiations.
• Working proficiency with MS Excel, PowerPoint, CRM platforms, and BI reporting tools.
• Strong communication skills to navigate escalations calmly and align cross‑functional teams.
• Demonstrated ability to manage operational priorities independently with minimal supervision.

Why You’ll Love Working Here

Benefits Cafeteria — annual budget you allocate to:

Sports

• Medical
• Mental health
• Home office
• Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.

Our Culture & Core Values

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.