Second Level MFA Support Specialist — Remote (German/English)

Rublon Access Gateway; Kraków; Remote; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Medical care

Wellness programs

Flexible working hours

Access to training and professional development resources

Job summary

A cybersecurity firm is seeking a 2nd Level Support Specialist to provide technical support for their multi-factor authentication platform. The ideal candidate should be fluent in German and English, with experience in technical support and a strong understanding of IT workflows. This position allows for remote work or can be performed from offices in Kraków or Zielona Góra. Join a collaborative team focused on delivering timely and accurate support to a global customer base.

Qualifications

• Must have excellent command of German and English.
• Experience in technical support using a ticketing system required.
• Solid understanding of incident and issue management workflows.

Responsibilities

• Provide second level technical support to end users via various channels.
• Troubleshoot and implement solutions to reported issues.
• Facilitate resolution with third level support or development teams.

Skills

Excellent written and verbal command of German (C1 or higher)

Very good written and verbal command of English (C1 or higher)

Experience in a technical support role using a ticketing system

Solid understanding of IT support workflows

Familiarity with Windows Server and Linux environments

Strong prioritisation skills

Clear communication and customer-oriented mindset

Job description

A cybersecurity firm is seeking a 2nd Level Support Specialist to provide technical support for their multi-factor authentication platform. The ideal candidate should be fluent in German and English, with experience in technical support and a strong understanding of IT workflows. This position allows for remote work or can be performed from offices in Kraków or Zielona Góra. Join a collaborative team focused on delivering timely and accurate support to a global customer base.