Salesforce Experience Architect, AI and Agentforce (Solution Architect)

Xnrsolutions; Poland; On-site; PLN 295,109 - 379,426; Full time

Benefits offered by this job

Flexible schedule based on trust and deliverables

Opportunities to grow in AI and automation

Collaborative environment with constant knowledge-sharing

Job summary

A leading consulting firm is seeking a Salesforce Experience Architect for a remote role in Poland. This position focuses on the design and execution of AI-powered customer experiences, utilizing tools like Salesforce Service Cloud and Agentforce. Ideal candidates will have over 5 years of CRM experience and expertise in customer-facing consulting roles. The role entails collaboration with cross-functional teams, mentorship, and driving workshop requirements, making it suitable for innovative architects keen on AI and automation.

Qualifications

• 3+ years in customer-facing consulting, enterprise architecture, or process mapping roles.
• 5+ years of CRM industry experience.
• Strong ability to drive requirement gathering workshops.
• Experience leading cross-functional teams and delivering exceptional end-user experiences.

Responsibilities

• Serve as a trusted advisor, providing industry best practices and architectural guidance.
• Lead detailed requirement-gathering sessions and act as the Salesforce platform expert.
• Define customer roadmaps that balance quick wins with long-term strategic value.
• Coach and mentor junior consultants and technical team members.

Skills

Experience implementing or architecting Salesforce Service Cloud or Sales Cloud

Hands-on experience with Agentforce or other Generative AI platform

Ability to communicate solution value using storytelling and ROI mapping

Comfortable using flowcharting tools (e.g., Lucidchart)

Strong willingness and ability to learn new technologies quickly

Job description

Salesforce Experience Architect, AI and Agentforce (Solution Architect)

• Work Experience 3+ years consulting/architecture roles
• Remote Job

Job Description

This is a remote position.

We are seeking a Salesforce Experience Architect, AI and Agentforce (Solution Architect) to lead the design, strategy, and execution of next-generation AI-powered experiences. This role focuses on crafting intelligent, user-centric solutions leveraging Agentforce, Generative AI, Salesforce Service Cloud, Sales Cloud, Einstein, and modern automation tools.

You’ll collaborate with cross-functional teams, map business processes, architect scalable solutions, and translate complex business needs into impactful, AI-driven customer experiences. This position blends solution design, experience design, architecture, and GenAI execution.

Key Responsibilities

• Serve as a trusted advisor, providing industry best practices and architectural guidance.
• Lead detailed requirement-gathering sessions and act as the Salesforce platform expert.
• Apply an experience-design mindset to craft intuitive, user-friendly solutions.
• Define customer roadmaps that balance quick wins with long-term strategic value.
• Create design specifications, solution blueprints, and technical documentation.
• Translate business requirements into well-architected, scalable solutions.
• Coach and mentor junior consultants and technical team members.
• Stay updated on emerging Salesforce capabilities and GenAI advancements.

Requirements

Required Qualifications

• 3+ years in customer-facing consulting, enterprise architecture, or process mapping roles.
• 5+ years of CRM industry experience.
• Strong ability to drive requirement gathering workshops.
• Experience implementing or architecting Salesforce Service Cloud or Sales Cloud.
• Hands-on experience with at least one: Agentforce or another Generative AI platform.
• Ability to design and optimize business processes across diverse systems.
• Ability to communicate solution value using storytelling and ROI mapping.
• Comfortable using flowcharting tools (e.g., Lucidchart).
• Experience leading cross-functional teams and delivering exceptional end-user experiences.
• Strong willingness and ability to learn new technologies quickly.

Preferred Skills

• Experience defining robust testing frameworks for GenAI solutions.
• Familiarity with prompt engineering and LLM-based design.
• 100% remote role within Colombia.
• Flexible schedule based on trust and deliverables (not strict 9–5).
• Work with global AI, Salesforce, and automation experts.
• Opportunities to grow in AI, Agentforce, and next-generation cloud architectures.
• Collaborative environment with constant knowledge-sharing and team support.