Sales Support Specialist

GEP Worldwide; Toruń; On-site; PLN 60,000 - 90,000; Full time

Job summary

GEP Worldwide in Poland, Toruń is seeking a proactive Proposal and Bid Management professional to support customer proposals, RFIs, and RFP responses. You will coordinate inputs from Sales, Solution Design, Product, Customer Success, Legal and Delivery teams to advance commercial deals.

The role requires 1–4 years in customer support, sales operations or bid management, plus CRM experience and fluent English (or German/French/Nordics at B2 level).

Qualifications

• Bachelor's degree in Business, Marketing, Economics, Communications, or related field.
• 1–4 years experience in Customer Support, Sales Operations, Bid Management, Business Development, Commercial Operations, or a related role.
• Experience supporting enterprise software or technology sales organizations preferred.
• Experience with CRM systems (preferred HubSpot or any other CRM like Salesforce, Dynamics, or similar).
• Excellent attention to detail and organizational capability.
• Excellent communication skills.
• Fluent English or/and either German, French or Nordics minimum B2
• Strong analytical and research skills.
• Ability to manage multiple deadlines simultaneously.
• Good Microsoft PowerPoint and Excel skills.
• Comfortable working with senior stakeholders and executives.
• Strong project coordination capabilities.

Responsibilities

• Support the creation, coordination, and submission of customer proposals, RFIs, and RFP responses.
• Draft RFx/BID and Customer proposal documents for internal review while coordinating inputs from Sales, Solution Design, Product, Customer Success, Legal, and Delivery teams.
• Manage proposal templates, content libraries, and submission trackers, while maintaining schedules, milestones, and supporting bid reviews and quality assurance.
• Provide actionable intelligence to Account Executives before customer engagements.
• Conduct comprehensive account, industry, competition, and stakeholder research to identify organizational structures and key decision makers.
• Support commercial deal progression from proposal stage through contracting.
• Coordinate contract review activities and track status, while following up on outstanding approvals and reviewing actions.
• Assist with order forms, statements of work, and commercial artifacts to support deal progression.
• Provide administrative and operational support for strategic sales activities.
• Prepare customer meeting briefings and maintain action trackers for ongoing follow-up activities.

Skills

Attention to detail

Communication skills

Analytical skills

PowerPoint

Excel

Multitasking

Stakeholder management

CRM experience

Education

Bachelor's degree in Business, Marketing, Economics, Communications, or related field

Tools

CRM systems (HubSpot, Salesforce, Dynamics)

Job description

Welcome to GEP Who We Are

GEP, with over 30 offices internationally, is the fastest growing procurement and supply chain solutions firm – consulting, software and managed services. GEP has succeeded by being smart and creative; solving complex problems and finding opportunities for the world’s largest organizations.

How You Grow At GEP

We recognize people who make a genuine difference, work hard and drive achievements. Results are noticed and rewarded. It’s how you will grow a career at GEP, and in a much shorter time frame than at other firms.

Celebrating Everyone

GEP succeeds through the ideas and creativity of our team members so we embrace people of all experiences, nationalities, abilities, cultures, races, gender identities, sexual orientations and ages. What makes you unique and different is celebrated and will help GEP stand out even more. And we are a women-founded and -owned company so our foundation is making GEP a great place to work for women, a place where women can learn, advance and give back.

Key Responsibilities

• Support the creation, coordination, and submission of customer proposals, RFIs, and RFP responses.
• Draft RFx/BID and Customer proposal documents for internal review while coordinating inputs from Sales, Solution Design, Product, Customer Success, Legal, and Delivery teams.
• Manage proposal templates, content libraries, and submission trackers, while maintaining schedules, milestones, and supporting bid reviews and quality assurance.
• Provide actionable intelligence to Account Executives before customer engagements.
• Conduct comprehensive account, industry, competition, and stakeholder research to identify organizational structures and key decision makers.
• Support commercial deal progression from proposal stage through contracting.
• Coordinate contract review activities and track status, while following up on outstanding approvals and reviewing actions.
• Assist with order forms, statements of work, and commercial artifacts to support deal progression.
• Provide administrative and operational support for strategic sales activities.
• Prepare customer meeting briefings and maintain action trackers for ongoing follow-up activities.

Requirements

• Bachelor's degree in Business, Marketing, Economics, Communications, or related field.
• 1–4 years experience in Customer Support, Sales Operations, Bid Management, Business Development, Commercial Operations, or a related role.
• Experience supporting enterprise software or technology sales organizations preferred.
• Experience with CRM systems (preferred HubSpot or any other CRM like Salesforce, Dynamics, or similar).
• Excellent attention to detail and organizational capability.
• Excellent communication skills.
• Fluent English or/and either German, French or Nordics minimum B2
• Strong analytical and research skills.
• Ability to manage multiple deadlines simultaneously.
• Good Microsoft PowerPoint and Excel skills.
• Comfortable working with senior stakeholders and executives.
• Strong project coordination capabilities.