Account Support Executive

Jobtailor; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

Jobtailor, based in Warsaw, seeks an experienced Sales Operations / Deal Desk professional to support new and renewal deals across a global territory. You will collaborate with Sales, Finance, Legal, and Operations to drive compliant, timely deal progress and accurate documentation.

The role emphasizes deal structuring, pricing, PO and invoicing processes, contract review, and cross-functional collaboration.

Qualifications

• 3+ years’ experience in sales operations, deal desk, account coordination, customer support, or a similar commercial/administrative role.
• Fluency in English, and French or Italian.
• Bachelor’s degree or equivalent relevant experience.
• Strong understanding of deal structuring, pricing models, discounting, and commercial approval workflows.
• Confidence working with contracts, redlining, legal/commercial terms, and supporting documentation.
• Knowledge of purchase order (PO) and invoicing processes.
• Strong analytical and problem‑solving skills with excellent attention to detail.
• Ability to work effectively across functions and influence stakeholders without direct authority.
• Ability to work independently and manage multiple priorities in a fast‑paced environment.
• Clear, professional written and verbal communication skills.
• Experience using CRM/ERP systems (e.g., Salesforce) and strong proficiency in Excel and Outlook.
• Experience working in a global or regional business environment.

Responsibilities

• Support the successful execution of new and renewal sales deals across an assigned territory.
• Work closely with Sales, Finance, Legal, and Operations to ensure deals progress smoothly, compliantly, and on time.
• Monitor and support the execution of new and renewal deals to ensure alignment with internal milestones and timelines.
• Track customer procurement and invoicing requirements using dashboards, including paperwork status, access extensions, and process exceptions.
• Support resolution of account-level delinquencies by coordinating with internal stakeholders.
• Engage with customers, particularly on contested renewals and title changes, to ensure a responsive and informed experience.
• Assist with contract review, redlining, and documentation for renewals and new business.
• Coordinate complex or high-value deals with Sales, Finance, Legal, and other partners in line with internal policies.
• Maintain accurate records of deal terms, approvals, exceptions, and regional process documentation.
• Identify opportunities to improve deal desk processes, workflows, and reporting.

Skills

Deal structuring

Analytical skills

Problem-solving

Attention to detail

Time management

Clear communication

Influence stakeholders

Independence

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Excel

Outlook

Job description

Job Responsibilities

• Support the successful execution of new and renewal sales deals across an assigned territory.
• Work closely with Sales, Finance, Legal, and Operations to ensure deals progress smoothly, compliantly, and on time.
• Monitor and support the execution of new and renewal deals to ensure alignment with internal milestones and timelines.
• Track customer procurement and invoicing requirements using dashboards, including paperwork status, access extensions, and process exceptions.
• Support resolution of account-level delinquencies by coordinating with internal stakeholders.
• Engage with customers, particularly on contested renewals and title changes, to ensure a responsive and informed experience.
• Assist with contract review, redlining, and documentation for renewals and new business.
• Coordinate complex or high-value deals with Sales, Finance, Legal, and other partners in line with internal policies.
• Maintain accurate records of deal terms, approvals, exceptions, and regional process documentation.
• Identify opportunities to improve deal desk processes, workflows, and reporting.

Requirements

• 3+ years’ experience in sales operations, deal desk, account coordination, customer support, or a similar commercial/administrative role.
• Fluency in English, and French or Italian
• Bachelor’s degree or equivalent relevant experience.
• Strong understanding of deal structuring, pricing models, discounting, and commercial approval workflows.
• Confidence working with contracts, redlining, legal/commercial terms, and supporting documentation.
• Knowledge of purchase order (PO) and invoicing processes.
• Strong analytical and problem‑solving skills with excellent attention to detail.
• Ability to work effectively across functions and influence stakeholders without direct authority.
• Ability to work independently and manage multiple priorities in a fast‑paced environment.
• Clear, professional written and verbal communication skills.
• Experience using CRM/ERP systems (e.g., Salesforce) and strong proficiency in Excel and Outlook.
• Experience working in a global or regional business environment.

Core Competencies

Demonstrates expertise in sales operations and deal desk processes, with a strong focus on deal structuring, pricing models, and contract management. Proficient in stakeholder engagement and cross-functional collaboration to ensure timely and compliant execution of sales deals.

Highest-signal resume keywords

• Sales Operations Experience
• Deal Desk Coordination
• Contract Review and Redlining
• Fluency in English and French or Italian
• CRM/ERP System Proficiency

Hard Skills

• Deal Structuring
• Pricing Models
• Discounting
• Commercial Approval Workflows
• Purchase Order Processes
• Invoicing Processes
• Analytical Skills
• Problem-Solving Skills
• Attention to Detail

Soft Skills

• Clear Communication Skills
• Ability to Influence Stakeholders
• Independence
• Time Management

Certifications & Qualifications

• Bachelor’s Degree or Equivalent Experience

Industry Keywords

• Sales Deals
• Account Coordination
• Customer Support
• Global Business Environment

Tools & Technologies

• Salesforce
• Excel
• Outlook