Sales Support Manager (German-speaking)

A.P. Moller - Maersk; Warszawa; On-site; PLN 190,000 - 246,000; Full time

Benefits offered by this job

Health Insurance

Life & Accident Insurance

Supplementary Pension Plan (Pracownice

Company Social Benefits Fund (ZFŚS)

Employee Assistance Program

Global Referral Program

Role Specific Benefits

LuxMed

Sportscard

Annual bonus opportunity

Job summary

Maersk Warsaw is establishing a German-speaking Customer Success Partner function within the Global Service Centre. We are seeking an experienced Sales Support Manager to lead a ~30-person onsite team in our Poland GSC, driving a high-performance culture delivering excellent customer support and strong business partnership.

You will manage stakeholder relationships across Sales, Customer Success, Pricing, Product and Operations, coaching leaders and individual contributors, while shaping a

Qualifications

• Fluent German and English are essential.
• Experience leading large teams in sales support, customer operations or related functions.
• Strong track record of performance management through coaching, KPIs and clear operational discipline.
• Excellent stakeholder management skills with seniority across functions.
• Experience leading through change and driving continuous improvement.
• Commercial awareness and a customer-first mindset.
• Ability to thrive in a fast-paced, evolving environment.
• Logistics, supply chain or global trade experience is a plus.

Responsibilities

• Lead, coach and develop a circa-30-person Customer Success / Sales Support team, creating a culture of ownership, accountability and collaboration.
• Drive performance against KPIs, SLAs, quality standards and customer experience measures, ensuring work is delivered accurately and on time.
• Act as a key point of contact between the GSC and stakeholders across Sales, Customer Success, Pricing, Product and Operations.
• Oversee transactional and commercial sales support processes, resolve issues, remove barriers and help the team deliver a seamless customer journey.
• Use data, insights and market feedback to improve team performance, customer outcomes and service delivery.
• Lead process improvements, system changes, standardisation initiatives and broader transformation activity.
• Support organisational change and help establish the Warsaw team as a trusted and high-performing business partner.
• Create a psychologically safe, engaging environment where people can thrive, grow and perform at their best.

Skills

Fluent German

Fluent English

Job description

Hiring Range: 17.000 zł - 22.000 zł

Benefits: Health Insurance, Life & Accident Insurance, Supplementary Pension Plan (Pracownicze Plany Kapitałowe), Company Social Benefits Fund (ZFŚS), Employee Assistance Program, Global Referral Program, Role Specific Benefits

Warsaw | Onsite (5 days per week) | Salary: PLN 17,000 - 22,000 gross per month + 10% annual bonus

Lead the build and performance of a new Customer Success Partner team in Maersk’s Global Service Centre

Shape a high-impact team from day one

Maersk is building a new German-speaking Customer Success Partner function in Warsaw, and we are looking for an experienced Sales Support Manager to lead it. In this role, you will manage a team of approximately 30 colleagues onsite in our Poland GSC, creating a high-performance culture that delivers excellent support to customers and strong partnership to the wider business.

This is a visible leadership opportunity for someone who enjoys building teams, driving operational excellence, coaching people leaders and individual contributors, and working closely with stakeholders across Sales, Customer Success, Pricing, Product, Operations, and other GSC functions.

You will join us in brand-new Warsaw offices with easy access to public transport, as well as employee benefits including LuxMed and a Sportscard.

What You Will Be Responsible For

• Lead, coach and develop a circa-30-person Customer Success / Sales Support team, creating a culture of ownership, accountability and collaboration.
• Drive performance against KPIs, SLAs, quality standards and customer experience measures, ensuring work is delivered accurately and on time.
• Act as a key point of contact between the GSC and stakeholders across Sales, Customer Success, Pricing, Product and Operations.
• Oversee transactional and commercial sales support processes, resolve issues, remove barriers and help the team deliver a seamless customer journey.
• Use data, insights and market feedback to improve team performance, customer outcomes and service delivery.
• Lead process improvements, system changes, standardisation initiatives and broader transformation activity.
• Support organisational change and help establish the Warsaw team as a trusted and high-performing business partner.
• Create a psychologically safe, engaging environment where people can thrive, grow and perform at their best.

What We Are Looking For

• Fluent German and English are essential.
• Proven experience leading larger teams in sales support, customer operations, customer success, shared services, BPO or a similar environment.
• Strong track record of managing performance through coaching, structure, KPI management and clear operational discipline.
• Excellent stakeholder management skills, with the credibility to work effectively across functions and seniority levels.
• Experience leading through change, building new ways of working, and driving continuous improvement.
• Commercial awareness and a customer-first mindset.
• Confidence working in a fast-paced, evolving environment where priorities can shift quickly.
• Logistics, supply chain or global trade experience would be an advantage, but is not essential.

Why join Maersk?

• Lead a newly established team in a business-critical transformation programme.
• Have visible impact from day one in a role with strong stakeholder exposure.
• Join a global organisation with clear long-term ambitions and international career opportunities.
• Work from our brand-new Warsaw office, with easy access to public transport.
• Benefit from LuxMed, Sportscard, and an annual bonus opportunity.
• Competitive salary of PLN 17,000 - 22,000 gross per month, depending on experience, plus 10% annual bonus.

Who This Role Will Suit

This role will suit a confident, hands-on people leader who enjoys building structure, raising performance, supporting change, and partnering closely with the business. If you are energised by leading larger teams, improving customer outcomes, and helping shape a growing function in Warsaw, this could be an excellent next step.

About Maersk

At Maersk, we are committed to simplifying global trade through integrated logistics solutions. We are building teams that combine strong operational delivery with customer focus, collaboration and continuous improvement and Warsaw is a key part of that journey.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

The salary range and benefits listed are provided in good faith and represent an estimate based on objective and gender neutral criteria, including the precise nature of the role and relevant market data. Actual compensation may vary depending on factors such as experience, qualifications, and location. Benefits may differ based on employment status and regional policies. Details mentioned in this job posting do not guarantee a specific salary, benefits package, or employment terms.