Sales Support Manager

A.P. Moller - Maersk; Warszawa; On-site; PLN 190,000 - 246,000; Full time

Benefits offered by this job

LuxMed

Sportscard

Annual bonus

Job summary

Maersk is building a new German-speaking Customer Success Partner function in Warsaw, and we are looking for an experienced Sales Support Manager to lead it, managing a circa-30-person onsite team. You will drive performance against KPIs, coach leaders, and partner with Sales, Customer Success, Pricing, Product and Operations to deliver excellent customer outcomes.

This role offers brand-new Warsaw offices, LuxMed, a Sportscard, and a salary of PLN 17,000 - 22,000 gross per month plus 10% annual

Qualifications

• Proven experience leading larger teams in sales support, customer operations, customer success, shared services, BPO or a similar environment.

Responsibilities

• Lead, coach and develop a circa-30-person Customer Success / Sales Support team, creating a culture of ownership, accountability and collaboration.
• Drive performance against KPIs, SLAs, quality standards and customer experience measures, ensuring work is delivered accurately and on time.
• Act as a key point of contact between the GSC and stakeholders across Sales, Customer Success, Pricing, Product and Operations.
• Oversee transactional and commercial sales support processes, resolve issues, remove barriers and help the team deliver a seamless customer journey.
• Use data, insights and market feedback to improve team performance, customer outcomes and service delivery.
• Lead process improvements, system changes, standardisation initiatives and broader transformation activity.
• Support organisational change and help establish the Warsaw team as a trusted and high-performing business partner.
• Create a psychologically safe, engaging environment where people can thrive, grow and perform at their best.

Skills

Team leadership

Stakeholder management

KPI management

Change management

Continuous improvement

Customer-focused

Logistics/supply chain

Job description

Warsaw | Onsite (5 days per week) | Salary: PLN 17,000 - 22,000 gross per month + 10% annual bonus

Lead the build and performance of a new Customer Success Partner team in Maersk's Global Service Centre

Shape a high-impact team from day one

Maersk is building a new German-speaking Customer Success Partner function in Warsaw, and we are looking for an experienced Sales Support Manager to lead it. In this role, you will manage a team of approximately 30 colleagues onsite in our Poland GSC, creating a high-performance culture that delivers excellent support to customers and strong partnership to the wider business.

This is a visible leadership opportunity for someone who enjoys building teams, driving operational excellence, coaching people leaders and individual contributors, and working closely with stakeholders across Sales, Customer Success, Pricing, Product, Operations, and other GSC functions.

You will join us in brand-new Warsaw offices with easy access to public transport, as well as employee benefits including LuxMed and a Sportscard.

What you will be responsible for

• Lead, coach and develop a circa-30-person Customer Success / Sales Support team, creating a culture of ownership, accountability and collaboration.
• Drive performance against KPIs, SLAs, quality standards and customer experience measures, ensuring work is delivered accurately and on time.
• Act as a key point of contact between the GSC and stakeholders across Sales, Customer Success, Pricing, Product and Operations.
• Oversee transactional and commercial sales support processes, resolve issues, remove barriers and help the team deliver a seamless customer journey.
• Use data, insights and market feedback to improve team performance, customer outcomes and service delivery.
• Lead process improvements, system changes, standardisation initiatives and broader transformation activity.
• Support organisational change and help establish the Warsaw team as a trusted and high-performing business partner.
• Create a psychologically safe, engaging environment where people can thrive, grow and perform at their best.

What we are looking for

• Proven experience leading larger teams in sales support, customer operations, customer success, shared services, BPO or a similar environment.
• Strong track record of managing performance through coaching, structure, KPI management and clear operational discipline.
• Excellent stakeholder management skills, with the credibility to work effectively across functions and seniority levels.
• Experience leading through change, building new ways of working, and driving continuous improvement.
• Commercial awareness and a customer-first mindset.
• Confidence working in a fast-paced, evolving environment where priorities can shift quickly.
• Logistics, supply chain or global trade experience.
• Lead a newly established team in a business-critical transformation programme.
• Have visible impact from day one in a role with strong stakeholder exposure.
• Join a global organisation with clear long-term ambitions and international career opportunities.
• Work from our brand-new Warsaw office, with easy access to public transport.
• Benefit from LuxMed, Sports Card, and an annual bonus opportunity.
• Competitive salary of PLN 17,000 - 22,000 gross per month, depending on experience, plus 10% annual bonus.

Who this role will suit

This role will suit a confident, hands-on people leader who enjoys building structure, raising performance, supporting change, and partnering closely with the business. If you are energised by leading larger teams, improving customer outcomes, and helping shape a growing function in Warsaw, this could be an excellent next step.

About Maersk

At Maersk, we are committed to simplifying global trade through integrated logistics solutions. We are building teams that combine strong operational delivery with customer focus, collaboration and continuous improvement - and Warsaw is a key part of that journey.