Sales Quality Analyst (German-Speaking)

Revolut; Poland; On-site; PLN 52,000 - 78,000; Full time

Job summary

Revolut is seeking a Quality Analyst to work across our sales teams, ensuring quality and compliance of all interactions. You will review calls, emails, and chats, score them, and provide actionable feedback to agents to drive improvements.

Collaborating with sales trainers, you’ll help create best-practice guides and support regular training sessions to raise overall quality and performance across the global sales network.

Qualifications

• 6+ months of experience as a Quality Analyst or similar role.
• Fluency in English and German.
• Great quality score results.
• Exemplary diligence and integrity.
• Solid interpersonal skills.

Responsibilities

• Monitor the quality and compliance of all sales interactions, including reviewing and scoring phone calls, emails, and related chats.
• Provide feedback to agents based on their quality score and results.
• Work with sales trainers to produce best-practice guides and facilitate regular training.

Skills

Fluency in English

Fluency in German

Great quality score results

Exemplary diligence

Solid interpersonal skills

Job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

Our Sales team powers customer growth around the world. From prospecting to acquisition and activation, they own their market segments, solve complex problems, and help more customers discover the value of Revolut with a sharp, solution-oriented approach. We're looking for a Quality Analyst to work closely across our sales teams, supporting Account Executives and their managers. You'll use a detail-oriented approach to improve our processes and deliver the best possible results.

What You’ll Be Doing

• Monitoring the quality and compliance of all sales interactions, including reviewing and scoring phone calls, emails, and related chats
• Providing feedback to agents based on their quality score and results
• Working with sales trainers to produce best-practice guides and facilitate regular training

What You’ll Need

• 6+ months of experience as a Quality Analyst or similar role
• Fluency in English and German
• Great quality score results
• Exemplary diligence and integrity
• Solid interpersonal skills

Nice to have

• Experience in a sales environment

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.