Quality Analyst (Greek) for Sales Excellence & Training

Revolut; Poland; On-site; PLN 70,000 - 110,000; Full time

Job summary

Revolut is seeking a Greek-speaking Quality Analyst to join our sales quality function. You will monitor interactions, score calls and chats, and provide actionable feedback to agents to improve outcomes. Fluent English and Greek, with 6+ months in QA or similar role, and a track record of high-quality scores, are required. Experience in sales environments is a plus.

Join a fast-growing, diverse team and help us deliver exceptional customer experiences across global markets.

Qualifications

• 6+ months of experience as a Quality Analyst or similar role.
• Fluency in English and Greek.
• Great quality score results.
• Proven diligence and a high standard of integrity.
• Excellent interpersonal skills.

Responsibilities

• Monitoring the quality and compliance of sales interactions, including reviewing and scoring phone calls, emails, and related chats.
• Providing feedback to agents based on their quality score and results.
• Working with sales trainers to produce best-practice guides and facilitate regular training.

Skills

Quality Assurance

English

Greek

Interpersonal skills

Job description

Revolut is seeking a Greek-speaking Quality Analyst to join our sales quality function. You will monitor interactions, score calls and chats, and provide actionable feedback to agents to improve outcomes. Fluent English and Greek, with 6+ months in QA or similar role, and a track record of high-quality scores, are required. Experience in sales environments is a plus.

Join a fast-growing, diverse team and help us deliver exceptional customer experiences across global markets.