Hybrid: Sales Ops & Effectiveness Lead (Data & AI Tools)

mars; Polska; Hybrid; PLN 180,000 - 270,000; Full time

Benefits offered by this job

Life insurance

Private medical care

Employee Assistance Program (Mars)

MultiSport card

Subsidized meals

Long-term savings plan

Development plan

Product discounts

Job summary

Royal Canin is seeking a Sales Operations & Effectiveness Manager for the CEE region, based in Niepołomice or Warsaw with a hybrid model (up to 50% remote). You will lead sales effectiveness frameworks, optimize territory coverage, and own sales systems like Salesforce, driving efficiency and cross-functional initiatives across Europe.

You will collaborate with IT, regional stakeholders, and external providers, shaping tools and processes for improved commercial performance.

Qualifications

• Degree in Business, Economics, Sales, or a related field.
• Experience in sales operations, sales effectiveness, business operations, commercial excellence, or a similar area.
• Strong analytical and problem-solving skills with the ability to translate data into actionable business insights.
• Hands-on experience with CRM platforms such as Salesforce or comparable sales management systems.
• Experience leading or supporting system implementations, process improvements, or digital transformation initiatives.
• Excellent communication and stakeholder management skills, with the ability to build effective partnerships across teams and functions.
• Fluent English; knowledge of an additional European language would be an advantage.
• Strong project management, planning, and organizational skills, with the ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Develop and continuously improve sales effectiveness frameworks, processes, and operating standards across the region.
• Optimize sales call plans, territory coverage, and route planning to maximize field force productivity and return on investment.
• Monitor performance metrics and sales effectiveness indicators, identifying opportunities for improvement and growth.
• Act as the subject matter expert and primary point of contact for sales systems, tools, and operational processes.
• Lead the adoption and implementation of new technologies, automation solutions, and AI-enabled tools to increase efficiency.
• Partner with regional stakeholders, IT teams, and external providers to deliver system enhancements and new capabilities.
• Serve as a key user and business owner for Salesforce CRM and related sales systems, ensuring an excellent user experience and effective system utilization.
• Drive cross-functional projects focused on process optimization, operational excellence, and business transformation.

Skills

Analytical thinking

Problem solving

Stakeholder management

Project management

English fluency

Education

Bachelor's degree in Business or related

Tools

Salesforce

Job description

Royal Canin is seeking a Sales Operations & Effectiveness Manager for the CEE region, based in Niepołomice or Warsaw with a hybrid model (up to 50% remote). You will lead sales effectiveness frameworks, optimize territory coverage, and own sales systems like Salesforce, driving efficiency and cross-functional initiatives across Europe.

You will collaborate with IT, regional stakeholders, and external providers, shaping tools and processes for improved commercial performance.