Sales Development Representative

SANY Group; Tarczyn; On-site; PLN 42,000 - 66,000; Full time

Job summary

SANY Poland is seeking a marketing professional to drive lead generation and inside sales across Poland and Europe. You will manage inquiries from marketing campaigns, proactively contact potential customers via phone, WhatsApp and email, and qualify opportunities for the dealer network.

You will record data in the CRM (Dynamics 365), collaborate with dealers and internal teams, and continuously improve lead management processes.

Qualifications

• 3+ years in marketing, lead gen, inside sales or customer development
• Experience in telemarketing or digital lead management is desirable
• Experience with Microsoft Dynamics 365 CRM is highly welcomed
• Experience with SaaS products or similar engagement platforms is a plus
• Excellent communication, customer-oriented approach and professionalism
• Strong organizational and time management skills

Responsibilities

• Manage and follow up on customer inquiries generated through marketing campaigns and other channels
• Proactively contact potential customers via phone, WhatsApp, email and other digital tools
• Qualify leads by understanding needs and matching with products and solutions
• Record and maintain accurate customer information in CRM and assign leads to dealers
• Collaborate with dealers and internal teams to support the sales process
• Utilize telemarketing techniques to engage prospects and maximize lead conversion
• Ensure excellent customer experience through timely follow-up
• Analyze lead quality and contribute to process improvements

Skills

Lead generation

Inside sales

Telemarketing

CRM Dynamics 365

Customer engagement

SaaS platforms

Communication

Time management

Tools

Microsoft Dynamics 365 CRM

udesk

Job description

SANY Poland is a subsidiary of SANY Group, a global leading manufacturer of construction and heavy machinery.

SANY Poland focuses on the sales and service of a wide range of equipment, including excavators, cranes, road machinery, and port machinery. With the rapid development of the European market, the company is continuously expanding its local team and strengthening its service and distribution network. Backed by strong R&D capabilities and global resources, SANY is committed to providing high-quality products and reliable after-sales service to customers across Poland and Europe.

SANY Poland offers a dynamic and international working environment, providing employees with opportunities for professional growth and long-term career development.

Key Responsibilities

• - Manage and follow up on customer inquiries generated through marketing campaigns, promotional activities, websites, and other channels.
• - Proactively contact potential customers via phone, WhatsApp, email, and other digital communication tools.
• - Qualify leads by understanding customers' needs, identifying potential business opportunities, and matching them with appropriate products and solutions.
• - Record and maintain accurate customer information in the CRM system and assign qualified leads to the relevant regional dealers.
• - Collaborate with dealers and internal teams to support the sales process and monitor the progress of assigned opportunities.
• - Utilize telemarketing techniques and digital tools to effectively engage prospects and maximize lead conversion.
• - Ensure an excellent customer experience through professional communication and timely follow-up.
• - Analyze lead quality and contribute to the continuous improvement of marketing and lead management processes.

Requirements

• - Minimum 3 years of experience in marketing, lead generation, inside sales, or customer development, preferably within the construction machinery industry.
• - Experience in telemarketing, customer qualification, or digital lead management is highly desirable.
• - Experience with Microsoft Dynamics 365 CRM is highly welcomed.
• - Experience with SaaS products, udesk, or similar customer engagement platforms will be considered an advantage.
• - Excellent communication and interpersonal skills with a strong customer-oriented approach.
• - High level of professionalism and personal culture in interactions with customers and business partners.
• - Strong organizational and time management skills with the ability to prioritize multiple tasks.