Renewals Manager

Netwrix; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Health benefits

Learning & development

Team environment

Company town halls

Career growth

Job summary

Netwrix in Kraków is looking for an experienced Renewals Manager to lead renewal processes for existing contracts, collaborating with Sales, Customer Success and Finance to maximize revenue retention and drive incremental revenue.

This hybrid role requires strong negotiation skills, a proven renewal targets track record, and proficiency with Salesforce. Occasional visits to the Kraków office are expected.

Qualifications

• 5+ years' renewal execution and negotiation experience.
• Proven track record of meeting renewal targets.
• Strong negotiation and communication abilities.
• Familiar with Salesforce and opportunity data management.
• Customer-centric mindset with results-driven approach.

Responsibilities

• Apply renewal processes to close renewals timely.
• Negotiate terms and render renewal contracts with customers.
• Forecast renewals accurately to support target attainment.
• Drive retention and automate the customer journey.
• Identify up/cross-sell opportunities with the Customer Experience team.
• Collaborate with Revenue Operations to improve renewal processes.
• Utilize negotiation methods that benefit both Netwrix and customers.

Skills

Renewal negotiation

Sales collaboration

Customer focus

Salesforce proficiency

Communication skills

Proactive work ethic

Team player

Results driven

Customer empathy

Sales tech proficiency

Tools

Salesforce

Job description

About Us

At Netwrix, our mission is to revolutionize data security by placing identity at the core - providing unparalleled visibility and control. Engineered and supported by over 900 highly talented, motivated employees and hundreds of trusted partners in nearly every geography, Netwrix solutions are relied upon daily by security professionals across more than 13,500 organizations in over 100 countries around the world.

Over the past two decades, Netwrix has expanded its market presence through innovation, organic growth, and strategic acquisitions, and are proud to be backed by renowned private equity firms, TA Associates and Centerbridge Partners. Netwrix maintains a global presence, fostering a remote-first work environment while encouraging and facilitating frequent face-to-face interaction with colleagues, customers, and partners.

Position Overview

As a Renewals Manager, you will play a critical role in managing and executing the renewal processes for existing customer contracts to ensure continuity and maximize revenue retention while driving incremental revenue. This position involves collaborating with various teams within the organization, including Sales, Customer Success, and Finance, to develop strategies and implement best practices for successful contract renewals.

This role is hybrid with visits to our Kraków office.

Responsibilities

• Application of the renewal process to ensure renewals are closed in a timely fashion.
• Direct communication with customers to negotiate terms and conditions and render renewal contracts.
• Ensuring renewals are forecast correctly to maximize accuracy and provide realistic monthly and quarterly attainment to target.
• Driving customer retention, with focus on continuous improvement of the customer experience and automation of the customer journey.
• Growing revenue through customer base analysis and reporting of up/cross-sell opportunities to the Customer Experience team.
• Working with internal partners in the Customer Experience team and Revenue Operations to deliver renewal process improvements.
• Understand and apply negotiation methods that are mutually beneficial to Netwrix and the customer.

Qualifications

• 5+ years' experience in renewal execution & negotiation
• Must win, curiosity led attitude
• Consistent track record of achieving sales or renewal targets.
• History of thriving in a rapidly changing environment.
• Ability to review current processes and procedures and make changes if required.
• Familiarity with Salesforce and opportunity data management tools.
• Excellent communication and interpersonal skills.
• Proactive and results driven.
• Team player, Strong liaison.
• Strong empathy for customers and passion for revenue and growth.
• Proficiency with Sales technology to advance the customer experience.

Our Values

At Netwrix, our values guide every action:

• Next-Level Customer Focus -Customers first, always. We listen, protect, and go the extra mile- because their success is our mission.
• Excellence - We set high standards and take pride in delivering exceptional results. We celebrate wins, seek constant improvement, and address shortcomings professionally.
• Transparent Ownership - We celebrate our successes, own up to our mistakes, communicate openly, and face challenges head-on with a genuine commitment to doing the right thing.
• Winning with Clear Thinking - We value clarity, find straightforward solutions to complex problems, and make swift, effective decisions.
• Relentless Innovation - We continually seek better ways to serve our customers and stay ahead. We foster creative thinking, and we embrace new approaches.
• Industry-Leading Expertise - We take pride in our expertise and continuously seek to learn and share knowledge, striving to be the trusted experts our customers rely on.
• eXceptional Together - We believe in the power of collaboration and diverse perspectives. By valuing each other’s strengths, we achieve outcomes that surpass individual contributions.

Join us in a culture where integrity, respect, and hard work are foundational. Be part of a team dedicated to making a lasting impact.

Why You’ll Love Working at Netwrix

• Competitive Health Benefits
• Continuous Learning and Development Opportunities
• Team-Oriented, Collaborative, and Innovative Work Environment
• Regular Company Town Halls to Keep You Informed
• Opportunities for Career Growth and Advancement

We pride ourselves on a culture that truly values employee input across various backgrounds and experiences. We look forward to welcoming new talent who can help us further our mission.

Netwrix Corporation and its wholly owned subsidiaries are Equal Opportunity Employers (EEO) and welcome all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Please let us know if you require any accommodation.