SaaS Product Manager - Customer Communications (SMS / Voice)

Smarter Contact; Polska; Remote; PLN 323,000 - 647,000; Full time

Benefits offered by this job

Remote-first team

Wellness incentives

Health allowance

Job summary

Smarter Contact is hiring a Product Manager to own the Voice/Telephony product line, including the outbound Power Dialer, calling algorithm, and call-quality work. You’ll also own the mobile app for iOS and Android, ensuring native UX and app-store release readiness.

This is a fully remote role with significant CET overlap, working with small squads across web and mobile. You’ll collaborate with marketing, design, and support to roll out features and drive adoption in a fast-paced SaaS

Qualifications

• 3+ years of Product Management with voice/calling experience.
• Mobile knowledge for iOS/Android releases and app-store submissions.
• Structured beta programs or phased rollouts with defined success criteria.

Responsibilities

• Own the Voice/Telephony roadmap: Power Dialer, calling algorithm, and pricing.
• Translate constraints into an executable plan for engineering.
• Run beta programs with clear success criteria and adjust plan based on data.

Skills

Product management

Mobile product

Beta programs

Technical feasibility

Delivery fundamentals

SaaS experience

Cross-functional collab

AI usage

SMS/CRM tools

Regulatory knowledge

Pricing design

UI/UX writing

Tools

Claude.ai

Job description

Smarter Contact is the market-leading AI-powered text and voice communications platform for real estate professionals in the US market. Our cutting-edge SMS/Voice/CRM platform empowers businesses to connect with their customers in more intelligent and personalized ways. We're building state-of-the-art AI-powered solutions and are looking for passionate product people to join our journey.

About the role:

We're hiring a Product Manager to own our Voice/Telephony product line: our outbound Power Dialer, calling algorithm, and call-quality and compliance work. You'll also take on our mobile app, on iOS and Android.

Mobile is the lighter half of the role. Most mobile feature work follows what already exists on web (the backend is shared), so the job there is mostly about a clean native frontend and getting mobile UX conventions right, plus owning our App Store and Play Store release process.

Each domain has its own small, focused engineering squad. You'll work closely with them day-to-day, plus marketing, design, and support on release and rollout work. This is a fully remote role, but significant daily overlap with Central European Time (CET) is required.

What You’ll Own:

Voice/Telephony

• Own the roadmap end to end: Power Dialer, calling algorithm, concurrency and line management, call quality, incoming-call handling, and calling plans/pricing structure(advising).
• Translate carrier and infrastructure constraints into a roadmap engineering can actually execute against.
• Run beta programs for calling-infrastructure changes with clear success criteria, and adjust the plan when the data says to.
• Pull customer voice actively into planning: support tickets, recorded calls, churn reasons, especially where usage data and engineering intuition disagree.
• Think in rollout risk before shipping: staged rollout, monitoring, a defined rollback trigger, particularly where a bad release carries carrier or compliance exposure.
• Keep the domain's architecture and state-of-system documentation current as a living reference, not a one-time artifact.
• Scope and prioritize mobile feature work, mostly bringing existing web functionality to a native frontend.
• Own the app-store release process: release notes, submission timing, coordinating with engineering each release and hotfix.
• Apply mobile-specific UX judgment (native gestures, notification behavior, platform conventions) rather than porting web patterns directly.
• Communicate roadmap and decisions clearly to engineering, support, and leadership.

What We’re Looking For:

• 3+ years of Product Management experience, including experience owning a voice, calling or messaging (SMS/email) product: an outbound or predictive dialer, a contact-center (CCaaS) platform, a VoIP/SIPtelephony product, or related.
• Mobile product knowledge (iOS/Android), enough to plan a release, understand native UX conventions, and manage an app-store submission.
• A track record of running structured beta programs or phased rollouts: defined success criteria going in, willingness to say the data isn't conclusive yet, and a clear pivot when it isn't working.
• You check technical feasibility with engineering before committing to a plan, and bring a clear recommendation once you have enough to decide, rather than a menu of options.
• Solid delivery fundamentals: product discovery, story slicing, release planning, Agile execution.
• SaaS product experience, strong prioritization, and genuine cross-functional collaboration with engineering, design, marketing, and support.
• Comfortable using AI on a daily basis (we mainly use Claude.ai) for research, writing, and day-to-day product work.
• Familiarity with SMS campaign tools, automated messaging workflows, or CRM/contact-management products. Our calling product doesn't work in isolation from the rest of the platform, so a candidate who understands the wider system will ramp faster.
• Exposure to US outbound-calling or messaging regulation (TCPA, state calling rules, A2P/10DLC). We'll teach this, but familiarity is a head start.
• Experience with usage-metered pricing/plan design (calling minutes, concurrent lines, messaging volume).
• UI/UX or UX-writing skills, customer-interview experience, or a software-development background.
• USD base compensation
• High autonomy, fast execution, real impact
• Professional development and wellness incentives
• Employment anniversary and birthday gift
• Quarterly health allowance
• Remote-first team with a strong performance culture
• This opportunity is offered as a full-time independent contractor role