Senior Product Manager - Vonage Cloud Runtime

Vonage; Wrocław; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Unlimited Discretionary Time Off

Private Medical Insurance

Educational Assistance Reimbursement

Polish Language Classes

Lunch and Learn Sessions

Volunteer Days

Glasses reimbursement

Parental Leave

Job summary

Vonage is seeking a dedicated Product Manager for Cloud Runtime, a serverless platform powering enterprise communications solutions. You will own the roadmap end-to-end, drive GA readiness, and shape AI-enabled workflows on top of the Vonage infrastructure.

Join a small team with leadership access and real ownership from day one. You will collaborate closely with engineering to define technical requirements, pricing models, and platform maturity, while engaging enterprise customers and partners

Qualifications

• 5+ years of product management experience in infrastructure, developer platforms, or API products.
• Strong understanding of serverless computing and cloud platforms (AWS Lambda, Twilio Functions or similar).
• Experience working with engineering teams on architectural tradeoffs and scalability.

Responsibilities

• Own the Cloud Runtime roadmap end-to-end, aligned to 2026 OKRs and GA readiness.
• Define AI enablement roadmap for AI-powered workflows on top of VCR.
• Lead pricing evolution from fixed-tier to usage-based models; own cost modelling and billing integration.
• Collaborate with engineering to define technical requirements and ensure delivery momentum.
• Engage with enterprise customers and CSP partners to validate direction and onboarding.

Skills

Product management

Infrastructure

APIs

Serverless

Engineering collaboration

CPaaS/communications API

Pricing models

Jira/Confluence/SQL

Tools

Jira

SQL/Kibana

Confluence

Job description

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Communications APIs:

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters:

Vonage Cloud Runtime (VCR) is a serverless developer platform that lets enterprise customers, internal solution teams, and strategic partners build and deploy communication applications — without managing infrastructure. Think of it as the engine behind Vonage's ability to deliver managed solutions at scale: it powers Connectors (Salesforce, HubSpot, MoEngage, Okta), enables CSP partnerships (Deutsche Telekom, Optus), and supports enterprise customers across retail, healthcare, BFSI, and telco.

VCR has validated product-market fit and is now at a critical inflection point - transitioning from Beta to General Availability, and a strategic roadmap toward an AI enablement layer. This is a rare opportunity to own a platform product end-to-end: from closing GA readiness gaps and redesigning the pricing model, to defining how AI-powered communication workflows get built on top of Vonage infrastructure.

You'll be thededicated PM for Cloud Runtime — the primary product voice across engineering, sales, and customers — joining a team of 3 PMs (growing to 5) with direct access to leadership and real ownership from day one.sales, and customers.

Your key responsibilities:

• Product strategy & roadmap - Own the Cloud Runtime roadmap end-to-end, aligned to 2026 OKRs; drive GA readiness, platform maturity, and adoption growth
• AI enablement direction - Define the roadmap for an AI enablement layer on top of VCR, supporting AI-powered workflows, intelligent communication solutions, and orchestration use cases
• Pricing evolution - Lead the transition from fixed-tier subscriptions to usage-based/serverless pricing aligned to cloud market standards; own cost modelling, usage attribution, and billing integration
• Technical depth with engineering - Work closely with the Cloud Runtime engineering team to define technical requirements, understand architectural constraints (Kubernetes, AWS, runtime management), and maintain delivery momentum
• Customer & partner enablement - Engage directly with enterprise customers, CSP partners, and internal solution teams to validate product direction and improve developer onboarding
• Commercial & lifecycle management - Own gate reviews, PRDs, business case development, security/privacy sign-off, and OKR/KPI reporting
• Competitive intelligence - Conduct market analysis across CPaaS and cloud-native serverless platforms (Twilio Functions, AWS Lambda, Cloudflare Workers) to identify gaps and positioning levers

What you'll bring

Required:

• 5+ years of product management experience in infrastructure, developer platforms, or API products
• Strong understanding of serverless computing and cloud platforms - direct experience with AWS Lambda, Twilio Functions, or similar is a strong advantage
• Proven ability to work deeply with engineering teams, not just at feature level - comfortable discussing architectural tradeoffs, scalability, and runtime constraints
• Experience driving developer adoption, activation, or platform onboarding improvements
• Familiarity with APIs, webhooks, and integration patterns
• CPaaS or communications API background (voice, messaging, WhatsApp, SMS)
• Experience with usage-based or consumption pricing models
• Marketplace or partner ecosystem experience
• Engineering or solution architecture background
• Experience with Jira, SQL/Kibana, Confluence

How you’ll benefit:

• Unlimited Discretionary Time Off.
• Private Medical Insurance with the option to add dependents at your own cost.
• Educational Assistance Reimbursement Program.
• Polish Language Classes for non-native speakers.
• Lunch and Learn Sessions.
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development.
• Three Paid Volunteer Days a Year.
• Reimbursement for the costs of prescription glasses.
• Maternity and Paternity Leave.

#LI-AR1

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

At Vonage, we celebrate diversity, as it is in the best interest of our employees, customers, and community to do so! Vonage is proud to be an equal opportunity workplace. We are committed to equal employment opportunity for all, including equivalent pay, and will not discriminate against an applicant or an employee based on gender/gender identity, race, color, ancestry/ethnicity, religion/conviction of belief, creed, national origin,sexualorientation, genetic information, age, citizenship, marital status, pregnancy, disability, military status, political beliefs, family status and any other category protected by applicable law. If you would like to see a copy of our EEO policy, orifyou have a disability or special need that requires accommodation, please let us know by [e-mail] .