Revenue Ops Specialist – Healthcare Reimbursement

Novocure; Kraków; Híbrido; PLN 96 000 - 138 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Resumo da oferta

Novocure in Kraków is seeking a Revenue Operations Specialist to support patient onboarding, reimbursement, and treatment initiation across markets. You will handle prescription orders, coordinate PO cycles with payers, and ensure timely invoicing and collections in collaboration with Accounts Receivable.

The role is full-time, hybrid (3 days in office, 2 days from home) in Kraków and reports to the Manager, Revenue Operations. Fluency in Spanish and English is required.

Qualificações

• 2–4 years of experience in revenue operations, billing, reimbursement, customer service, or a similar operational role.
• Experience working with payer organizations and managing reimbursement, invoicing, and collection processes.
• Strong data accuracy and documentation skills with attention to detail.
• Proficiency in Microsoft Office; experience with SAP or other ERP systems preferred.
• Fluency in Spanish and English.

Responsabilidades

• Act as the main point of contact for healthcare providers, payer organizations, and internal stakeholders for activities related to patient onboarding, reimbursement, and treatment start preparation.
• Process and manage incoming prescription orders in Novocure systems, ensuring accurate patient intake.
• Coordinate treatment initiation activities, ensuring all administrative and documentation requirements are fulfilled prior to start.
• Coordinate Purchase Order cycles, including follow-ups and alignment with payers, to avoid interruptions in reimbursement.
• Collaborate with Key Account Managers and Market Access teams on reimbursement-related matters to support payer engagement and issue resolution.
• Prepare and submit invoices to payer organizations, including manual processes and external e-invoicing platforms.
• Coordinate with Accounts Receivable and payer organizations to ensure accurate and timely invoice submission.
• Actively drive collection follow-ups, partnering with the Accounts Receivable team to minimize outstanding receivables and ensure cash flow.
• Review account status, identify gaps, and communicate required actions to internal and external stakeholders.
• Process incoming calls and provide high-quality support related to patient onboarding, billing, and reimbursement inquiries.
• Maintain accurate and complete documentation of all case-related activities and communications in the ERP system.
• Support required tracking and reporting of intake, reimbursement, billing, and collection activities.
• Accurately document all patient-related activities, reimbursement updates, and communications in the Novocure ERP system.
• Collaborate cross-functionally to align on priorities and ensure timely delivery of operational tasks.
• Ensure all activities are performed in full compliance with applicable Novocure Quality System requirements and SOX controls.
• Support special projects and initiatives as assigned.

Conhecimentos

Revenue operations

Billing

Reimbursement

Data accuracy

ERP (SAP)

Spanish language

English language

Ferramentas

SAP

Descrição da oferta de emprego

Novocure in Kraków is seeking a Revenue Operations Specialist to support patient onboarding, reimbursement, and treatment initiation across markets. You will handle prescription orders, coordinate PO cycles with payers, and ensure timely invoicing and collections in collaboration with Accounts Receivable.

The role is full-time, hybrid (3 days in office, 2 days from home) in Kraków and reports to the Manager, Revenue Operations. Fluency in Spanish and English is required.