Global Technical Support Engineer - Hybrid (Cracow)

Novocure; Kraków; Hybrid; PLN 192,000 - 220,000; Full time

Benefits offered by this job

Life Insurance

Performance Bonus

Multisport card

Private Medical Care

Job summary

Novocure is seeking a technical engineer to support its medical devices. You will assist internal and field teams across EMEA with troubleshooting, data analysis, and training, contributing to reliability and continuous improvement.

The role emphasizes collaboration with engineering and product teams in a hybrid Cracow office environment. Candidates should have strong analytical skills, experience in software or application support, and fluency in English.

Qualifications

• 3+ years of experience in software or application support, technical troubleshooting, engineering, or a related technical environment.
• Fluent English (C1) and ability to work independently and collaborate with distributed teams.
• Good working knowledge of SQL and ability to query, analyze, and interpret data.
• Experience troubleshooting software or complex technical systems using logs and diagnostic tools.

Responsibilities

• Investigate complex technical issues and device failures, using logs, diagnostic tools, and data analysis to identify root causes and recommend effective solutions.
• Lead technical complaint investigations, analyzing device performance, and providing clear findings and recommendations.
• Provide advanced technical support to field-based Device Support Specialists across EMEA, translating complex findings into practical guidance.
• Deliver technical training and knowledge sharing to internal teams on device functionality and troubleshooting.
• Collaborate with global Engineering, Product Management, Quality, and Service teams as a technical SME and share findings and recommendations.
• Use SQL and data analysis to identify patterns and explore opportunities to improve troubleshooting processes through scripting and automation.
• Maintain accurate technical documentation including investigation reports and technical bulletins.

Skills

SQL

Analytical thinking

Communication

Problem solving

English (C1)

Education

Bachelor’s degree in Computer Science / Software Engineering / Biomedical Engineering

Tools

Diagnostic tools

Logs analysis

Job description

Novocure is seeking a technical engineer to support its medical devices. You will assist internal and field teams across EMEA with troubleshooting, data analysis, and training, contributing to reliability and continuous improvement.

The role emphasizes collaboration with engineering and product teams in a hybrid Cracow office environment. Candidates should have strong analytical skills, experience in software or application support, and fluency in English.