Remote Underwriting Support Team Lead

Socotra, Inc.; Poland; Remote; PLN 17,000 - 22,000; Full time

Benefits offered by this job

100% Remote Work

Unlimited Paid Time Off

Private Healthcare (Lux Med)

Helping Hand Program

Meaningful Equity

High-Growth Startup Environment

Exposure to the U.S. Insurance Market

Career Growth Opportunities

International Team & Cross-Border Cor-

Job summary

Ledgebrook is seeking an Underwriting Support Team Leader to lead a growing team of Underwriting Support Analysts, ensuring high-quality, timely execution of underwriting support activities across Ledgebrook products.

You will work closely with Underwriters and other stakeholders to move submissions efficiently through the underwriting process, while identifying opportunities to improve workflows, quality, and service.

Qualifications

• Proven experience in the insurance industry, ideally within underwriting support, underwriting operations, or a related function.
• Strong understanding of underwriting support processes, including submission management, account clearance and set-up, documentation, and pre-and-post-bind activities.
• Understanding of underwriting appetite, guidelines, delegated underwriting authorities, and basic underwriting data analysis.
• Previous experience leading, managing, coaching, or developing team members.
• Experience managing operational workloads, priorities, and deadlines in a process-driven environment.
• Excellent English written and verbal communication skills.
• Experience building successful relationships with Underwriters, brokers, and various internal and external stakeholders.
• Strong customer focus and ability to work effectively in a fast-paced environment.
• Strong organizational and prioritisation skills, with the ability to balance multiple tasks and competing priorities.
• Excellent problem-solving skills and the ability to drive initiatives and process improvements.
• Strong communication and collaboration skills, with the ability to work effectively across different teams and functions.
• Self-driven approach with a strong sense of ownership and responsibility.
• Demonstrated attention to quality, accuracy, and self-discipline.
• Comfortable with MS Office Suite and Google Workspace applications.

Responsibilities

• Leading, coaching, and developing a growing team of Underwriting Support Analysts.
• Managing day-to-day team operations, workload distribution, priorities, and performance to ensure key underwriting support activities are completed accurately and on time.
• Holding regular check-ins, providing constructive feedback, and supporting team members in developing their insurance knowledge and professional skills.
• Supporting recruitment, onboarding, training, and development of new team members as the function continues to grow.
• Overseeing underwriting support activities across the submission lifecycle, including submission review, account clearance and set-up, data entry, documentation, endorsements, renewals, and other pre-and-post-bind activities.
• Ensuring submission triage activities are performed effectively and in line with underwriting appetite, guidelines, and delegated underwriting authorities.
• Ensuring required information is obtained from brokers and that documentation and underwriting files are complete, accurate, and properly maintained.
• Partnering closely with Underwriters and Operations teams to identify priorities, resolve issues, and keep business moving efficiently.
• Monitoring the quality and accuracy of the team's work and ensuring adherence to internal procedures, compliance requirements, and service standards.
• Identifying opportunities to simplify, improve, and scale underwriting support processes and workflows.
• Supporting the implementation and adoption of new processes, tools, and technologies within the team.
• Providing feedback to Product, Technology, Operations, and other stakeholders on opportunities to improve systems and workflows.
• Building a positive, collaborative, and high-performing team culture focused on ownership, quality, continuous improvement, and excellent customer service.

Education

Bachelor's or Master's degree in Economy, Finance, Business Affairs, Risk Management or a related field

Tools

MS Office

Google Workspace

Job description

Ledgebrook is seeking an Underwriting Support Team Leader to lead a growing team of Underwriting Support Analysts, ensuring high-quality, timely execution of underwriting support activities across Ledgebrook products.

You will work closely with Underwriters and other stakeholders to move submissions efficiently through the underwriting process, while identifying opportunities to improve workflows, quality, and service.