Remote Service Desk Engineer: Automation & AI Support

Tabby | تابي; Polska; Remote; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Fully remote

B2B contract

Tax allowance

Leave entitlement

Stock options

Flexible benefits

Global fintech team

Job summary

Tabby | تابي seeks a hands-on Service Desk professional for its fully remote Poland-based role. You will manage ticket lifecycles, route escalations across L1/L2/Engineering, and automate CRM/Jira tasks while supporting AI-assisted ticket handling.

Your work will help speed up ticket resolution and improve data accuracy across teams. You will bring 2+ years in technical support, strong Jira experience, SQL analysis skills, and proficiency in TS/JS or Go.

Qualifications

• 2+ years in technical support, support operations or similar with SLAs.
• Solid Jira experience: workflows, JQL, automation, dashboards.
• Experience with a CRM/helpdesk system and ticket lifecycle.
• SQL skills for data analysis and large tables.
• Experience with logs/monitoring tools (Datadog, Grafana, Kibana).
• Hands-on coding in TS/JS, Go or Python.
• Git, merge requests and code review.
• Knowledge of HTTP/REST APIs and webhooks.
• Strong English writing for instructions and reports.
• Ownership to drive changes end-to-end.

Responsibilities

• Own and improve ticket flow between CRM and Jira, including SLAs.
• Maintain accurate ticket classification and escalation routing.
• Identify bottlenecks and drive process improvements with engineering.
• Collaborate with frontline and engineering teams on intake quality.
• Automate routine CRM and Jira steps with scripts/rules.
• Contribute to internal tools in TS/Node.js, Go, and related tech.
• Support rollout of AI-assisted ticket handling and monitor outcomes.
• Measure changes using data and report findings succinctly.
• Prepare and maintain L1/L2 documentation and playbooks.

Tools

Jira

SQL

Datadog

Grafana

Kibana

TypeScript

Go

Python

Git

HTTP/REST

Job description

Tabby | تابي seeks a hands-on Service Desk professional for its fully remote Poland-based role. You will manage ticket lifecycles, route escalations across L1/L2/Engineering, and automate CRM/Jira tasks while supporting AI-assisted ticket handling.

Your work will help speed up ticket resolution and improve data accuracy across teams. You will bring 2+ years in technical support, strong Jira experience, SQL analysis skills, and proficiency in TS/JS or Go.