Remote ServiceDesk Engineer - AI & Automation Support

Tabby | تابي; Województwo mazowieckie; Remote; PLN 275,000 - 432,000; Full time

Benefits offered by this job

Tax allowance

Remote setup

Leave days

ESOP stock

Flexi benefits

Global team

Job summary

Tabby is hiring for a Service Desk role. You will act as the bridge between frontline support and engineering, handling ticket flow from intake to closure.

You will automate CRM/Jira steps, improve classification and SLA targets, and collaborate with multiple teams to speed up issue resolution. We value hands-on coding in TypeScript/JavaScript or Go, strong SQL skills, and a proactive approach to data-driven improvements.

Qualifications

• 2+ years in technical support or operations with tiered support (L1/L2/L3) and SLAs.
• Solid experience with Jira workflows, Jira automation and dashboards.
• Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing).
• SQL for analysis: joins, aggregations, working with large tables.

Responsibilities

• Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams.
• Maintain accurate ticket classification and SLA targets and fix data gaps.
• Identify where tickets get stuck or breach SLA and translate findings into actionable tasks for engineering.
• Collaborate with frontline and engineering teams on intake quality and escalation guidance.
• Automate routine steps in CRM procedures and Jira (automation rules, scripts).
• Contribute to internal tools and services (TypeScript/Node.js, Go): features, fixes, integrations.

Skills

Jira workflows

CRM / helpdesk

SQL

Logs & monitoring

TypeScript/JavaScript

Go

Python

Git & code review

REST APIs

English writing

Ownership & autonomy

Tools

Datadog

Grafana

Kibana

Postgres

Google Apps Script

Jira Service Management

Job description

Tabby is hiring for a Service Desk role. You will act as the bridge between frontline support and engineering, handling ticket flow from intake to closure.

You will automate CRM/Jira steps, improve classification and SLA targets, and collaborate with multiple teams to speed up issue resolution. We value hands-on coding in TypeScript/JavaScript or Go, strong SQL skills, and a proactive approach to data-driven improvements.